3. M1 Error code: Qx14 1 (Reset failure - X-axis fails to return to origin)

Possible cause 1: Firmware issue

Solution: Upgrade to the latest software and firmware version, restart xTool M1, and check whether M1 resumes to normal.

Possible cause 2: The timing pulley of the x-axis is loose. The laser module on the x-axis can't move or moves slowly, along with noises.

Solution: Disassemble the base plate of xTool M1, turn it over, and check whether the timing pulley on the x-axis (shown in the picture) is loose. If the pulley is loose, adjust the height and tighten it.

Possible cause 5: Exceptions occur in the timing belt of the x-axis. It is usually due to too loose or damaged, the laser module on the x-axis can't move to the origin. You should check whether the timing belt is broken or tension is appropriate.

 

Solution: Adjust or replace the timing belt.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?" and unplug and plug the motor cable again.

 

Possible cause 7: The motor of the x-axis is malfunctioning. The probability is quite low because the step motor works highly reliable and failure occurs rarely.

Possible reason 2: The bumps or impacts generated in the logistics and transportation caused a slight displacement of the photoelectric sensor of the Y-axis, resulting in a decrease in the position detection accuracy.

Solution: disassemble the M1 base plate and place the machine upside down, then gently push the Y-axis photoelectric sensor towards the direction shown in the figure.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?" and unplug and plug the motor cable again.

Possible cause 4: If exceptions occur in the photoelectric sensor of the y-axis, the limit is invalid. The laser module doesn't stop after moving to the origin, it hits the xTool M1 and makes noises.

Solution: Check whether there is dirt and impurities on the photoelectric sensor of the y-axis. If yes, please clean up. If it still doesn't work, replace the y-axis photoelectric sensor.

Solution: Reset and fix the timing pulley or shaft coupling.

Possible cause 6: The laser module can't move to the origin on the y-axis due to the y-axis timing belt or shaft problem.

Solution: Check whether there is dirt and impurities on the z-axis photoelectric sensor of the z-axis adapter plate. If yes, please clean up. If it still doesn't work, replace the z-axis adapter plate.

Possible cause 5: The step motor of the z-axis is malfunctioning. The motor itself is not easy to malfunction. The z-axis motor and the cable are integrated, so the problem is more likely to occur in the motor cable.

Solution: Replace the motor.

6. M1 Error code: Qx14 4 (The X-axis motor drive doesn't work)

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, make sure M1 not running in the high-temperature environment, open M1 and XCS again to check whether the error is still reported.

Possible cause 2: The motor cable connection issue.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.

Possible cause 3: The motor cable is broken.

Solution: Replace the motor cable.

Possible cause 4: Issue caused by the motor or mainboard.

Solution: Replace the motor or mainboard.

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.

Possible cause 3: The motor cable is broken.

Solution: Replace the motor cable.

Solution: Replace the motor or mainboard.

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

（2）Install the FFC: Insert the connector into the port, and press the two ends of the black clamp down with the same strength.

 

Possible cause 4: The motor (including the cable) is broken.Solution: Replace the motor.

9. M1 Error code: Qx14 7 (The motor drive of the rotary attachment doesn't work)

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

（2）Install the FFC: Insert the FFC into the port, and press two ends of the black clamp down with the same strength.

 

13. M1 Error code: Qx20 1 (Control board exception - Flash Error)

Possible cause 1: Firmware issue.

Solution: Update the firmware.

Possible cause 2: The mainboard MCU is damaged.

Solution: Replace the mainboard.

14. M1 Error code: Qx20 2 (Control board exception - register verification error)

Possible cause: The mainboard MCU is damaged.

Solution: Replace the mainboard.

15. M1 Error code: Qx20 3 (Control board exception - memory read-write error)

Possible cause: The mainboard MCU is damaged.

Solution: Replace the mainboard.

16. M1 Error code: Qx20 4 (Control board exception - the overflow of KCP transmit queue)

Possible cause 1: Software reports error or BUG.

Solution: Restart xTool M1 and restart XCS to check whether the error code doesn't pop up and M1 works normally.

 

Possible cause 2: The mainboard issue.

Solution: Replace the mainboard.

17. M1 Error code: Qx20 5 (Processing path error)

Possible cause: G code issue.

Solution 1: It may be the issue of upper computer software. Update or reinstall the software, import the files for processing again and check whether M1 works normally.

Solution 2: It may be the issue of imported files. Process with the previously used files and check whether M1 works normally. If yes, there is a problem with the imported file, please redesign the files to be processed.