M1 Error Code Troubleshooting
Tips:
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You can search the xTool M1 solution tutorials on Support, for more details, go to https://support.xtool.com/hc/en-us/categories/4416972008215-xTool-M1
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If the tutorials do not solve your problem or there is no tutorial, you can contact our after-sales team via e-mail: Support@xtool.com.
Content
1. M1 Error code: Qx06 0 (Motion control communication disconnection)
2. M1 Error code: Qx10 2 (Firmware upgrade failure)
3. M1 Error code: Qx14 1 (Reset failure - X-axis fails to return to origin)
4. M1 Error code: Qx14 2 (Reset failure - Y-axis fails to return to origin)
5. M1 Error code: Qx14 3 (Reset failure - Z-axis fails to return to origin)
6. M1 Error code: Qx14 4 (The X-axis motor drive doesn't work)
7. M1 Error code: Qx14 5 (The Y-axis motor drive doesn't work)
8. M1 Error code: Qx14 6 (The Z-axis motor drive doesn't work)
9. M1 Error code: Qx14 7 (The motor drive of the rotary attachment doesn't work)
10. M1 Error code: Qx16 (The temperature of the CPU is too high)
11. M1 Error code: Wx13 (Clean the laser head)
12. M1 Error code: Qx21 1 (The laser head doesn't work)
13. M1 Error code: Qx20 1 (Control board exception - Flash Error)
14. M1 Error code: Qx20 2 (Control board exception - register verification error)
15. M1 Error code: Qx20 3 (Control board exception - memory read-write error)
16. M1 Error code: Qx20 4 (Control board exception - the overflow of KCP transmit queue)
17. M1 Error code: Qx20 5 (Processing path error)
1. M1 Error code: Qx06 0 (Motion control communication disconnection)
Possible cause 1: Motion control communication disconnection.
Solution: Restart xTool M1, and restart XCS to check whether the error code doesn't pop up and M1 works normally.

Possible cause 2: If restarting is unable to solve the problem, there is a mainboard failure. Please contact with xTool after-sales team (Support@xtool.com) to confirm whether to replace the mainboard.
Solution: Replace the mainboard.
2. M1 Error code: Qx10 2 (Firmware upgrade failure)
Possible cause 1: Exceptions occur in the firmware package or firmware BUG
Solution 1: Upgrade again, and check whether it is successful.
Solution 2: The upgrade may have been successful, but the software shows an error. Please check whether the version number is the upgraded one.
Solution 3: It may be a bug. Export the work log and send it to xTool after-sales team (Support@xtool.com) to analyze. Exporting work log operates as follows:

Possible cause 2: It may be a firmware problem.
Solution: Restart and reconnect xTool M1, and restart XCS to check whether the error code doesn't pop up and M1 works normally.

3. M1 Error code: Qx14 1 (Reset failure - X-axis fails to return to origin)
Possible cause 1: Firmware issue
Solution: Upgrade to the latest software and firmware version, restart xTool M1, and check whether M1 resumes to normal.
Possible cause 2: The timing pulley of the x-axis is loose. The laser module on the x-axis can't move or moves slowly, along with noises.
Solution: Disassemble the base plate of xTool M1, turn it over, and check whether the timing pulley on the x-axis (shown in the picture) is loose. If the pulley is loose, adjust the height and tighten it.





4. M1 Error code: Qx14 2 (Reset failure - Y-axis fails to return to origin)




5. M1 Error code: Qx14 3 (Reset failure - Z-axis fails to return to origin)
Possible cause 4: Exceptions occur on the z-axis photoelectric sensor of the z-axis adapter plate. The laser module on the z-axis can't move to the origin.
Solution: Check whether there is dirt and impurities on the z-axis photoelectric sensor of the z-axis adapter plate. If yes, please clean up. If it still doesn't work, replace the z-axis adapter plate.
Possible cause 5: The step motor of the z-axis is malfunctioning. The motor itself is not easy to malfunction. The z-axis motor and the cable are integrated, so the problem is more likely to occur in the motor cable.
Solution: Replace the motor.
6. M1 Error code: Qx14 4 (The X-axis motor drive doesn't work)
Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.
Solution: Open the lid for 5-minute cooling after turning off xTool M1, make sure M1 not running in the high-temperature environment, open M1 and XCS again to check whether the error is still reported.
Possible cause 2: The motor cable connection issue.
Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.
Possible cause 3: The motor cable is broken.
Solution: Replace the motor cable.
Possible cause 4: Issue caused by the motor or mainboard.
Solution: Replace the motor or mainboard.
7. M1 Error code: Qx14 5 (The Y-axis motor drive doesn't work)
Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.
Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.

Possible cause 3: The motor cable is broken.
Solution: Replace the motor cable.
Solution: Replace the motor or mainboard.
Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.
Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

10. M1 Error code: Qx16 (The temperature of the CPU is too high)
11. M1 Error code: Wx13 (Clean the laser head)
12. M1 Error code: Qx21 1 (The laser head doesn't work)

13. M1 Error code: Qx20 1 (Control board exception - Flash Error)
14. M1 Error code: Qx20 2 (Control board exception - register verification error)
15. M1 Error code: Qx20 3 (Control board exception - memory read-write error)
16. M1 Error code: Qx20 4 (Control board exception - the overflow of KCP transmit queue)

17. M1 Error code: Qx20 5 (Processing path error)
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