M1 Error Code Troubleshooting

Article author
support
  • Updated
 

Tips:

Content

1. M1 Error code: Qx06 0 (Motion control communication disconnection)

2. M1 Error code: Qx10 2 (Firmware upgrade failure)

3. M1 Error code: Qx14 1 (Reset failure - X-axis fails to return to origin)

4. M1 Error code: Qx14 2 (Reset failure - Y-axis fails to return to origin)

5. M1 Error code: Qx14 3 (Reset failure - Z-axis fails to return to origin)

6. M1 Error code: Qx14 4 (The X-axis motor drive doesn't work)

7. M1 Error code: Qx14 5 (The Y-axis motor drive doesn't work)

8. M1 Error code: Qx14 6 (The Z-axis motor drive doesn't work)

9. M1 Error code: Qx14 7 (The motor drive of the rotary attachment doesn't work)

10. M1 Error code: Qx16 (The temperature of the CPU is too high)

11. M1 Error code: Wx13 (Clean the laser head)

12. M1 Error code: Qx21 1 (The laser head doesn't work)

13. M1 Error code: Qx20 1 (Control board exception - Flash Error)

14. M1 Error code: Qx20 2 (Control board exception - register verification error)

15. M1 Error code: Qx20 3 (Control board exception - memory read-write error)

16. M1 Error code: Qx20 4 (Control board exception - the overflow of KCP transmit queue)

17. M1 Error code: Qx20 5 (Processing path error)

1. M1 Error code: Qx06 0 (Motion control communication disconnection)

Possible cause 1: Motion control communication disconnection.

Solution: Restart xTool M1, and restart XCS to check whether the error code doesn't pop up and M1 works normally.

m1.png
 

Possible cause 2: If restarting is unable to solve the problem, there is a mainboard failure. Please contact with xTool after-sales team (Support@xtool.com) to confirm whether to replace the mainboard.

Solution: Replace the mainboard.

 

2. M1 Error code: Qx10 2 (Firmware upgrade failure)

Possible cause 1: Exceptions occur in the firmware package or firmware BUG

Solution 1: Upgrade again, and check whether it is successful.

Solution 2: The upgrade may have been successful, but the software shows an error. Please check whether the version number is the upgraded one.

Solution 3: It may be a bug. Export the work log and send it to xTool after-sales team (Support@xtool.com) to analyze. Exporting work log operates as follows:

m2.png
 

Possible cause 2: It may be a firmware problem.

Solution: Restart and reconnect xTool M1, and restart XCS to check whether the error code doesn't pop up and M1 works normally.

m3.png
 

3. M1 Error code: Qx14 1 (Reset failure - X-axis fails to return to origin)

Possible cause 1: Firmware issue

Solution: Upgrade to the latest software and firmware version, restart xTool M1, and check whether M1 resumes to normal.

Possible cause 2: The timing pulley of the x-axis is loose. The laser module on the x-axis can't move or moves slowly, along with noises.

Solution: Disassemble the base plate of xTool M1, turn it over, and check whether the timing pulley on the x-axis (shown in the picture) is loose. If the pulley is loose, adjust the height and tighten it.

m4.png
 
Possible cause 3: If the impact spacer deforms or disappears, the limit fails. The photoelectric sensor can't detect the edge, the laser module hits the xTool M1 and emits noises. The position of the x-axis impact spacer is as follows:
m5.png
 
Solution: If the impact spacer deforms, unscrew the fixed screw and replace the impact spacer with a new one.If the impact spacer disappears, please contact our technical team via email (Support@xtool.com).
Possible cause 4: Exceptions occur in the photoelectric sensor of the x-axis, and the limit is invalid. The laser module doesn't stop after moving to the origin, it hits the xTool M1 and makes noises.
Solution: Check whether there is dirt and impurities on the photoelectric sensor of the x-axis on the z-axis adapter plate. If yes, please clean up. If it still doesn't work, replace the z-axis adapter plate.
Possible cause 5: Exceptions occur in the timing belt of the x-axis. It is usually due to too loose or damaged, the laser module on the x-axis can't move to the origin. You should check whether the timing belt is broken or tension is appropriate.
m6.png

 
Solution: Adjust or replace the timing belt.
Possible cause 6: The laser module can't move to the origin if the motor cable of the x-axis is in poor contact or malfunctioning, the motor cable is malfunctioning or the motor doesn't work.
Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?" and unplug and plug the motor cable again.
m7.png
m8.png
 
Possible cause 7: The motor of the x-axis is malfunctioning. The probability is quite low because the step motor works highly reliable and failure occurs rarely.
Solution: Replace the motor.

4. M1 Error code: Qx14 2 (Reset failure - Y-axis fails to return to origin)

Possible cause 1: Firmware issue.
Solution: Update to the latest software and firmware version, restart xTool M1, and observe whether M1 resumes to normal.
Possible reason 2: The bumps or impacts generated in the logistics and transportation caused a slight displacement of the photoelectric sensor of the Y-axis, resulting in a decrease in the position detection accuracy.
Solution: disassemble the M1 base plate and place the machine upside down, then gently push the Y-axis photoelectric sensor towards the direction shown in the figure.
Possible cause 3: The motor cable of the y-axis is in poor contact or malfunctioning. When the motor cable is malfunctioning, the motor doesn't work or works in exception, resulting in the laser module on the y-axis moving in exception or can't move to the origin.
Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?" and unplug and plug the motor cable again.
m9.png
Possible cause 4: If exceptions occur in the photoelectric sensor of the y-axis, the limit is invalid. The laser module doesn't stop after moving to the origin, it hits the xTool M1 and makes noises.
m10.png
Solution: Check whether there is dirt and impurities on the photoelectric sensor of the y-axis. If yes, please clean up. If it still doesn't work, replace the y-axis photoelectric sensor.
Possible cause 5: The timing pulley is loose or the coupling is loose, so that the laser head assembly cannot move to the origin on the Y axis..
Solution: Reset and fix the timing pulley or shaft coupling.
m11.png
Possible cause 6: The laser module can't move to the origin on the y-axis due to the y-axis timing belt or shaft problem.
Solution:Modify or replace the timing belt and shaft after disassembling xTool M1.
Possible cause 7: The motor of the y-axis is malfunctioning. The probability is quite low because the step motor works highly reliable and failure occurs rarely.
Solution: Replace the motor.

5. M1 Error code: Qx14 3 (Reset failure - Z-axis fails to return to origin)

Possible cause 1: Firmware issue.
Solution: Update to the latest software and firmware version, restart xTool M1, and check whether M1 resumes to normal.
Possible cause 2: Exceptions occur in PCB and cable of the laser module, resulting in the z-axis motor rotation exceptions.
Solution: Reconnect the cable and PCB. The reference link: https://support.xtool.com/hc/en-us/articles/5589783142423-How-to-Replace-the-Z-axis-Driver-Board-Cable-and-Fan-for-M1
Possible cause 3: The mainboard flexible flat cable (FFC) problem.
Solution: Check whether the flat cable is loose. If yes, unplug and plug the FFC, refer to "How do I remove the protective cover of the main control board?" in FAQs, and remove the black cover of the mainboard.
(1)Unplug the cable: Gently pull the two ends of the black clamp up, and unplug the FFC.
(2)Install the cable: Insert the connector of the FFC into the port, and press the two ends of the black clamp down with the same strength.

m12.jfif

 

Possible cause 4: Exceptions occur on the z-axis photoelectric sensor of the z-axis adapter plate. The laser module on the z-axis can't move to the origin.

Solution: Check whether there is dirt and impurities on the z-axis photoelectric sensor of the z-axis adapter plate. If yes, please clean up. If it still doesn't work, replace the z-axis adapter plate.

Possible cause 5: The step motor of the z-axis is malfunctioning. The motor itself is not easy to malfunction. The z-axis motor and the cable are integrated, so the problem is more likely to occur in the motor cable.

Solution: Replace the motor.

 

6. M1 Error code: Qx14 4 (The X-axis motor drive doesn't work)

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, make sure M1 not running in the high-temperature environment, open M1 and XCS again to check whether the error is still reported.

Possible cause 2: The motor cable connection issue.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.

m13.png

m14.png

 

Possible cause 3: The motor cable is broken.

Solution: Replace the motor cable.

Possible cause 4: Issue caused by the motor or mainboard.

Solution: Replace the motor or mainboard.

7. M1 Error code: Qx14 5 (The Y-axis motor drive doesn't work)

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

m15.png
 
Possible cause 2: The motor cable connection issue.

Solution: Refer to "Support - xTool M1 - FAQs - How do I remove the protective cover of the main control board?", unplug and plug the motor cable again.

m16.png
 

Possible cause 3: The motor cable is broken.

Solution: Replace the motor cable.

Possible cause 4: Issue caused by the motor or mainboard.

Solution: Replace the motor or mainboard.

8. M1 Error code: Qx14 6 (The Z-axis motor drive doesn't work)

Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.

Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.

m17.png
 
Possible cause 2: Exceptions occur in the laser module PCB and connection cable.
Possible cause 3: Issue caused by the FFC of the mainboard.
Solution: Check whether the FFC is loose. If yes, unplug and plug the FFC again, refer to the tutorial in FAQs "How do I remove the protective cover of the main control board?", and remove the black cover of the mainboard.
(1)Unplug the FFC: Gently pull the two ends of the black clamp up, and unplug the FFC.
(2)Install the FFC: Insert the connector into the port, and press the two ends of the black clamp down with the same strength.
m18.jfif
 
Possible cause 4: The motor (including the cable) is broken.Solution: Replace the motor.
9. M1 Error code: Qx14 7 (The motor drive of the rotary attachment doesn't work)
Possible cause 1: The overheated drive module causes xTool M1 to stop working automatically.
Solution: Open the lid for 5-minute cooling after turning off xTool M1, open M1 and XCS again to check whether the error is still reported.
Possible cause 2: Exceptions occur in the circular connector cable.
Solution: Unplug and plug the connection cable again.
Possible cause 3: The circular connector is damaged.
Solution: Replace the circular connector.

10. M1 Error code: Qx16 (The temperature of the CPU is too high)

Possible cause 1: The temperature of working environment or xTool M1 is too high.
Solution: Use xTool M1 under the temperature of 30℃ or below.
Possible cause 2: Exceptions occur in the MCU fan.
Solution: The MCU fan is inside M1, so you can't see it directly but can hear it. You can restart M1 and hear whether the MCU fan rotates after the smoke fan and laser module fan stop working. If you hear nothing or the sound exception, please clean or replace the fan.

11. M1 Error code: Wx13 (Clean the laser head)

Possible cause: Laser head gets polluted.
Solution: The polluted lens decreases the power of the laser head. Clean the lens and turn on xTool M1. You can refer to "Laser lens cleaning" in FAQs.

12. M1 Error code: Qx21 1 (The laser head doesn't work)

Possible cause 1: Exceptions occur in the cable of laser diode.
Possible cause 2: Exceptions occur in laser PCB and cable.
Possible cause 3: Issues caused by the FFC of the mainboard.
Solution: Check whether the FFC is loose. If yes, unplug and plug the FFC, refer to the tutorial in FAQs "How do I remove the protective cover of the main control board?", and remove the black cover of the mainboard.
(1)Unplug the FFC: Gently pull the two ends of the black clamp up, and unplug the FFC.
(2)Install the FFC: Insert the FFC into the port, and press two ends of the black clamp down with the same strength.
m19.jpg
 

13. M1 Error code: Qx20 1 (Control board exception - Flash Error)

Possible cause 1: Firmware issue.
Solution: Update the firmware.
Possible cause 2: The mainboard MCU is damaged.
Solution: Replace the mainboard.

14. M1 Error code: Qx20 2 (Control board exception - register verification error)

Possible cause: The mainboard MCU is damaged.
Solution: Replace the mainboard.

15. M1 Error code: Qx20 3 (Control board exception - memory read-write error)

Possible cause: The mainboard MCU is damaged.
Solution: Replace the mainboard.

16. M1 Error code: Qx20 4 (Control board exception - the overflow of KCP transmit queue)

Possible cause 1: Software reports error or BUG.
Solution: Restart xTool M1 and restart XCS to check whether the error code doesn't pop up and M1 works normally.
m20.png
 
Possible cause 2: The mainboard issue.
Solution: Replace the mainboard.

17. M1 Error code: Qx20 5 (Processing path error)

Possible cause: G code issue.
Solution 1: It may be the issue of upper computer software. Update or reinstall the software, import the files for processing again and check whether M1 works normally.
Solution 2: It may be the issue of imported files. Process with the previously used files and check whether M1 works normally. If yes, there is a problem with the imported file, please redesign the files to be processed.

Was this article helpful?

0 out of 0 found this helpful

Have more questions?