What You See

When this issue happens, you'll see a pop-up error message in XCS that says the X-axis motor driver failed.

Why It Happens

1. The x-axis motor is overheated.
2. There is a connection cable issue between the main control board and the x-axis motor.
3. The x-axis driver module on the main control board malfunctions.

How To Fix It

#1 Cool the x-axis motor down

1. Power the machine off.
2. Open the lid to better cool the x-axis motor down for about 5 mins.
3. After about 5 minutes of cooling, turn on the machine and run XCS to check if this issue still persists.
4. It is advisable to avoid operating M1 in a high-temperature environment to mitigate the x-axis motor overheat.
5. If this issue continues, move to the next step.

#2 Reconnect the x-axis motor cable

• Check if the x-axis motor cable (see the picture below) is loosely seated on the socket.
  1. If so, reconnect the x-axis motor cable securely.
  2. If this issue continues, proceed to the next step.

#3 Replace the main control board

1. When the x-axis driver module on the main control board malfunctions, the laser module cannot move in the left-and-right direction either.
2. If the steps above do not work and the problem persists, this may be the cause.
3. Contact the xTool Customer Service for a replacement of the main control board to replace the malfunctioning one.

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