When you use the xTool MetalFab CNC Cutter, if an exception happens, you'll see an error code pop-up window in the xTool Studio Software. In this article, we list the error codes and the guide for reference.

Error code: Baseplate (Drawer) detection malfunction

Please refer to this guide for troubleshooting.

Error code: "Capacitance value abnormal"

Please refer to this guide for troubleshooting.

Error code: "Smoke exhaust fan not working"

Please refer to this guide for troubleshooting.

Error code: "Capacitance head error"

Please refer to this guide for troubleshooting.

Error code: "Capacitive head error"

Please refer to this guide for troubleshooting.

Error code: "Laser head error"

Please refer to this guide for troubleshooting.

Error code: "Laser head collision"

Please refer to this guide for troubleshooting.

Error code: Abnormal temperature conditions of capacitor module

Please refer to this guide for troubleshooting.

Error code: "Z-axis exceeds travel"

Please refer to this guide for troubleshooting.

Error code: "Device communication exception"

Please refer to this guide for troubleshooting.

Error code: "Electromagnetic lock exception"

Please refer to this guide for troubleshooting.

Error code: "Laser module exception"

Please refer to this guide for troubleshooting.

Error code: "Motor driver exception"

Please refer to this guide for troubleshooting.

Error code: "Device homing exception"

• For x-axis: refer to this guide for troubleshooting.
• For y-aixs: refer to this guide for troubleshooting.
• For z-axis: refer to this guide for troubleshooting.

Error code:"Metal Welder not connected"

Please refer to this guide for troubleshooting.

Error code: "The welding gun is not connected."

Please refer to this guide for troubleshooting.

Error code:"Check if the machine is in normal state"/"EMERGENCY_STOP.STOP"

Please refer to this guide for troubleshooting.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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