• Make sure your network is stable and in good condition.
• Make sure your computer stays on, and do not enter Sleep mode during the process.
• Do not power off M1 during the process.
• It should be normal that M1 disconnects during the firmware update process when the latest firmware is being installed.

How to deal with upgrade failure?

• Check the network connection or switch to another network and try again.
• Check the device (M1) connection. Connection via the original USB cable is suggested.
• Exit and relaunch XCS and try again.
• Burn Firmware for M1 with a Micro SD Card.

Feel free to contact support@xtool.com via email if there is any problem.