Issue description

If the machine encounters an issue that prevents it from cutting through the material during processing, please refer to this article for troubleshooting.

#1 Check the material compatibility

• The laser modules in the D Series make use of semiconductor technology to generate the laser, commonly referred to as a diode laser. However, it's important to note that this specific type of laser is not capable of cutting through transparent and blue materials.
• For engraving on such materials, you can improve the process by implementing a few adjustments. This may involve placing dark paper on the material or applying a coat of dark-colored spray to enhance the results.
• It is advisable to consider alternative materials for cutting purposes, or you may opt for a CO2 laser, like xTool P2, which is better suited for a wider range of materials and applications.

#2 Check the firmware version

• Verify the firmware version on your machine and ensure that it is up-to-date.
• For detailed instructions on the upgrading process, please consult the provided guide.

#3 Check the processing parameters

Selecting suitable parameters is crucial when processing different materials, as improper settings may lead to cutting failures.

For official materials:

1. Launch XCS and connect the machine.
2. On the right "Material" list, choose your material and select the "Processing Type."
3. The software will automatically provide default processing parameters.

Note:
1. The parameters are determined by the software based on the recognized laser module.
2. If no laser module is connected, the material list will not be displayed.

For unofficial materials:

You can refer to the guides below to learn more about getting appropriate parameter settings:

Note: 
1. When facing difficulty cutting through the material, it's recommended to use official material and default processing parameters to assess if the problem is related to reduced laser module power.
2. For additional steps and troubleshooting regarding laser module power drop, proceed to the fourth step.

#4 Check the laser module power

• In the event of reduced laser module power, it may affect the ability to cut through materials.
• Since several factors could contribute to this issue, you can conduct a brief test using the following steps to verify if it is the case with the diminished power of the laser module.

1. Get a 3mm thick piece of basswood plywood.
2. Launch XCS and choose the appropriate material within the software.
3. Utilize the default parameters for processing and verify if the laser cuts through plywood in one pass.
4. If the laser successfully cuts through plywood, the module functions properly.
5. If the laser fails to cut through, refer to this guide for troubleshooting steps related to reduced laser module power.

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