Troubleshoot Missing Strip Lines / Failed Printing Sample Test for xTool Apparel Printer
Issue description
This tutorial addresses two common issues observed during the printing process on your xTool Apparel Printer:
- Printed output exhibits horizontal strip lines; or
- Test sample prints have missing stripe lines, a clear indicator of the ink nozzle clogging issue.
Troubleshooting
Part 4: Printhead Soak Cleaning
⚠️ Important notice for new machines:
If you have a brand new printer that has just been powered on for the first time, print head clogging is unlikely. Skip this deep soaking procedure and proceed directly to:
Part 5: Manual printhead cleaning
⚠️ Important notice for new machines:
If you have a brand new printer that has just been powered on for the first time, print head clogging is unlikely. Skip this procedure and proceed directly to:
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue description: A detailed explanation of the observed problem.
- Video evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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