❗ For Air Assist Set, please refer to :https://support.xtool.com/product/2071.

 

Issues description

When the Air-Compress Assist is connected with S1 through Bluetooth or Wi-Fi, XCS interface should display accessory information, such as the one in the picture below:

However, if a connection failure occurs, the XCS interface may exhibit the following symptom:

• Air-Compress Assist information is not displayed in XCS under Device settings > Accessory information.

Possible causes

1. Outdated firmware version
2. Air-Compress Assist Bluetooth dongle module malfunction
3. S1 main board accessory interface board failure
4. Air-Compress Assist unit malfunction

 

Troubleshooting procedure

#1 Check S1 firmware and plug-in version

• Verify that the machine's firmware is up-to-date. Click "Check for updates" to confirm.
• Ensure that the machine's plug-in version is greater than or equal to 1.5.57. With your computer connected to the internet, XCS will automatically download the latest plug-in version.

 

#2 Restart S1 and Air-Compress Assist, and re-pair

• Power off both the S1 machine and the Air-Compress Assist 2.0. Then, power them back on and check if the issue is resolved
• If the problem persists, use the pin included in the Air-Compress Assist 2.0 packaging to press the Reset button on the Air-Compress Assist to reset it.
  
  • Then, re-pair the devices. Refer to the following link for specific reset instructions: https://support.xtool.com/article/1623.

 

#3 Request replacement

• Please make sure to select “Buy after-sales materials” under the After-Sales Issues section and give a detailed description of the problem and the troubleshooting steps you have taken.
• If you're able to include photos or videos, even better — they can greatly help our support team understand the issue and process your request more efficiently.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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