Pre-operation

1. Power off the device for 3 minutes and then start it again;
2. Turn on the software after restarting the computer;

#1 Hardware

Troubleshoot for power supply

• Confirm that the power supply of the device is connected, the indicator light of the device is on, and the emergency stop switch of the device is turned off.

Troubleshooting for Cables

1. Please confirm that you are using the original connecting cables.
2. Please make sure that the original cables are free of damage and the interfaces are free of contamination.
3. If there is a problem with the cables you have on hand, you can temporarily use the original data cables of your mobile phone instead. Do not use third-party charging data cables as they may not have the ability to transmit data.
4. Connect your mobile phone to a computer using your data cable of your phone and check whether you can manage files as below. If there are files in your computer, you can use the cable to connect XCS.

Troubleshooting for USB Hub

1. Please confirm that the USB HUB you are using can be recognized by the computer normally, and the connected USB interface can communicate normally. You can try to connect the mobile phone with a data cable for file management to judge.
2. Some USB hub need to use specific USB ports, and you can try different USB ports in turn.

3. If the USB HUB can't communicate, it will affect the connection of the device. At this time, you can try to remove the USB HUB and connect directly with the data cable.
4. Please ensure that no other devices are connected to the USB HUB, and the power supply on some USB hubs is unstable, which will lead to the failure of normal connection;

Troubleshooting for USB interface

1. Please check whether the USB port of your computer can recognize the mobile phone normally;
2. Do not use the front USB interface of the desktop computer;

#2 System

Troubleshooting for Driver

• If not, download and install the appropriate driver for your xTool device:
  • CH340 Driver: For D Series
  • gs32 Driver: For S1
  • RNDIS Driver: For F1 Ultra, F1, M1 Ultra, M1, P2 Series

• Option 1: Go to xTool Creative Space settings => File Setting =>Developer mode. If the "Installed" buttons on the "Install driver" section are gray, it indicates their proper installation.

• Option 2: Connect the USB and open the Device Manager on your computer to check the device driver status.

• a. Click System Information
• b. Go to Hardware and click USB
• c. Check if the RNDIS/Ethernet Gadget exists.

Troubleshooting for VPN

1. If VPN software is active, disable it before attempting to connect.
2. Common proxy software includes: V2Ray, Clash, etc.

Troubleshooting for System

• For MAC OS, please turn on the "Allow accessories to connect" setting:

1. Connect the accessories to your Mac.
2. If you have a Mac laptop with Apple chips, you must first approve new USB or Thunderbolt devices and SD cards that are connected to your Mac. If you choose "Allow", the accessory will be permitted for power and data transfer. If you choose "Don't allow", the accessory can still be charged but won't be able to transfer data.

[Note] When using macOS 13.3 or a later version, you will receive a prompt to approve the SD card.

[Note] The "Allow" option is usually applicable to your personal devices or accessories. If you want to connect your Mac to public devices (such as airport charging stations), consider choosing "Don't allow".

If you don't want to manually approve every time you connect a new device or accessory, you can change this setting.

1. On your Mac, choose the Apple menu > "System Settings", and then click "Privacy & Security" in the sidebar (you may need to scroll down).
2. Click the pop-up menu next to "Allow accessories to connect", and then choose "Automatically when unlocked" or "Always" to allow accessories to connect without manual approval at all times.

Control access to the local network on your Mac

• For MacOS

• For Windows

1. Due to certain DNS pollution or network environment configuration issues in the Windows system, it may lead to the inability to access devices normally. You can try right-clicking on the Windows icon, opening the Command Prompt (Administrator), entering the command "netsh winsock reset" in the opened Command Prompt, and then restarting the computer after pressing the Enter key.
2. For the Windows system, please make sure that XCS is allowed in the firewall settings. (Please exit third-party antivirus software first.)
3. Open the "Control Panel", select "System and Security", click on "Windows Defender Firewall", and allow applications to pass through the Windows firewall.

#3 Network

Check Wi-Fi frequency compatibility

If your device was released before 2025, please make sure to use 2.4G Wi-Fi for network configuration. Devices released before 2025 are unable to support 5G Wi-Fi, which may result in the failure to find the Wi-Fi network during the network configuration process.

Check if your router is set to 2.4GHz. If your router is set to 5 GHz, switch to 2.4 GHz.

To verify your router's frequency:

• For macOS:
  • Connect to your Wi-Fi network.
  • Navigate to the Wi-Fi icon on the top right bar.
  • Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
  • A window will pop up.
  • Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.

• For Windows:

  Follow the instructions below to check if the Wi-Fi network is 5GHz frequency.

Note: The instructions provided below demonstrate the process on the Win11 system. For Windows systems versions prior to 11, the procedures are similar.

  a. Click the "Search" icon and enter "Settings"; then click "Open".

  b. On the left panel, select "Network & internet".

  c. Click “Wi-Fi”.

  d. Click "Hardware properties".

  e. Check the Wi-Fi network band to see if it's 5GHz.

 

If so, access the router's wireless settings to disable the 5GHz network.

Note: As the Wi-Fi setup interfaces of different routers may vary, the image below is for reference purposes only.

Troubleshooting for weak network

If your device frequently disconnects from the Wi-Fi or fails to connect to the Wi-Fi, please follow the following tutorial to optimize the network environment.

Eight Solutions to Optimize Weak Network of Devices.

#4 Software

Uninstall the Plugins

If you find that the device cannot connect after updating the software plugins, please uninstall the plugins:

1. Exit the XCS software.
2. Access the folder where the cache files are stored (Remember to replace the "User Name" in the location path with your actual user name):

OS	XCS Cache Location
Windows	C:\Users\User Name\AppData\Roaming\xTool Creative Space\Local Storage
MacOS	/Users/User Name/Library/Application Support/xTool Creative Space/Local Storage

3. Delete all the files in the Local Storage folder.
4. Restart the XCS software.

 

Update the Software

Version Requirements:

1. For devices released in 2024 and afterwards, such as F1 Ultra and M1 Ultra, the XCS version needs to be 2.0 or above, and it is recommended to use the latest version.
2. For devices released before 2024, such as D1 and F1, versions above 1.7.8 are supported, and it is recommended to use the latest version.

 

You can troubleshoot connection problems according to your connection method. USB Connection Failure Wi-Fi Connection Failure Ethernet Connection Failure