Troubleshoot Wi-Fi Connection Failure for xTool Devices
Updated Nov 16,2024
Updated Nov 16,2024

Issue description

  • If your xTool device is detected during a Wi-Fi search in the "Devices list" but fails to connect, follow the steps below to resolve the issue.

 

Troubleshooting

STEP 1: Check network conditions

Assess your network connection quality:

  • If the network is weak, switch to a network with a better signal.
  • If the connection is stable, proceed to Step 2.

To evaluate your network conditions:

  • For Windows:
    • Connect your xTool laser device via USB.
    • Go to Device settings > Basic info to check the previously configured IP address.


       
    • Access "Command Prompt".


       
    • Enter ping [IP address] to check the network connection.


       
    • If the response time exceeds 150ms, this indicates a weak network connection.
  • For macOS:
    • Connect your xTool laser device via USB.
    • Go to Device Settings > Basic Info to check the previously configured IP address.


       
    • Access "Terminal".


       
    • Enter ping [IP address] to check the network connection.


       
    • If the response time exceeds 150ms, this indicates a weak network connection.

 

STEP 2: Verify Wi-Fi network consistency

Check if your computer is connected to the same Wi-Fi network as the xTool device.

  • If not, connect both the computer and device to the same Wi-Fi network.
  • If they are on the same network, proceed to Step 2.

 

STEP 3: Check Wi-Fi frequency compatibility

The following xTool models only support 2.4 GHz Wi-Fi: F1 Ultra, F1, M1 Ultra, M1, D Series, S1, and P2 Series.

  • Check if your router is set to 2.4GHz.
    • If your router is set to 5 GHz, switch to 2.4 GHz.
    • If already set to 2.4 GHz, proceed to Step 4.

To verify your router's frequency:

  • For macOS:
    • Connect to your Wi-Fi network.
    • Navigate to the Wi-Fi icon on the top right bar.
    • Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
    • A window will pop up.
    • Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.


       
  • For Windows:
    • Connect to your Wi-Fi network.
    • Navigate to the Wi-Fi icon on the bottom right side of the screen.
    • Click on "Properties".
    • The "Settings" window will pop up. Scroll down to the "Properties" section.
    • The "Network band" will indicate whether the frequency is 5 GHz or 2.4 GHz.

 

STEP 4: Check for proxy settings

Ensure your computer is not using a proxy, as this can interfere with device detection.

  • If a proxy is enabled, turn it off and try connecting again.
    • On Windows, navigate to Settings > Network & internet > Proxy to check and adjust settings if needed.
    • On macOS, navigate to Settings > Network > Wi-Fi > Details > Proxies to check and adjust settings if needed.
  • If no proxy is enabled, continue to Step 5.

 

STEP 5: Check application permissions (for macOS 15.0 or above)

Verify if your macOS has settings that restrict xTool Creative Space from discovering local network devices.

  • If restrictions exist, change the settings to allow xTool Creative Space to detect local devices.
  • If no restrictions exist, proceed to Step 6.

 

To check your local network device settings:

  • Go to Settings > Privacy & Security > Local Network.
  • Ensure that xTool Creative Space has network access; otherwise, the machine cannot connect to the computer.
    • If the local network access is disabled, toggle the switch to enable it, allowing the software to access your local network.

 

STEP 6: Update xTool Creative Space (XCS)

If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).

  • If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
  • If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.

 

Additional steps:

If none of the above steps resolve your issue:

  • Try restarting both your laser device and xTool Creative Space (XCS).
  • Alternatively, you may resort to a USB cable connection for operation.

If none of these steps resolve your issue, please contact xTool Customer Service at support@xtool.com for further assistance.

     
 
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