Overview

• This guide is specifically tailored for xTool Creative Space (XCS) beta version, including 2.0.117, 2.0.55, and 2.0.79; addresses preview screen stuck issues that arise after updating the plugin to version 1.2.2.

Issue description

• After updating xTool Creative Space (XCS | beta version) plugin to version 1.2.2 while using your F1 laser device on a macOS system, you may experience the application getting stuck on the preview screen. 
• Specifically, when you try to preview or initiate a new processing task by clicking "Framing" or "Go to process," the screen freezes, preventing any further actions.
• This guide provides troubleshooting steps to resolve this issue.

Troubleshooting

#1 Update XCS

1. Check Software Version: Verify your XCS software is beta version, including 2.0.117, 2.0.55, and 2.0.79, before proceeding with the following.
2. Upgrade to the Latest Version: Update to the latest version of XCS to resolve the issue.
   • Path: Settings >> About XCS >> Software update >> Check for updates

1. Reboot: After the software update, restart XCS and F1 before attempting your operation again.
2. If you wish to continue with XCS beta version, move to the next step.

#2 Delete XCS "exts" folder

For users who wish to continue with XCS beta version, please delete the "exts" folder of XCS to restore F1 normal operation. 

• Expunge the "exts" folder either through the software settings in XCS, as shown in the on-screen recording GIF, or by accessing the “exts” directory directly.

- Delete through XCS:

 

- Delete through directory:

1. Navigate to Exts Directory:

Click on the top-right search icon. Copy-paste the following path and replace "XX" with your macOS User ID before hitting the "Enter" key on the keyboard.

/Users/XX/Library/Application Support/xcs

📌 NOTE

"XX" refers to your macOS's user name, e.g., macOS user name: makeblock

If you forget your User Name, check under "System Settings" => "Users & Groups".

2. Locate "Exts" Folder:

Identify the "exts" folder as shown below.

3. Delete "Exts" Folder:

• Right-click on the exts folder and delete the entire folder.
• Restart XCS and F1 to check if the issue is resolved.

Relevant contents

You may also be looking for these resources:

• Resolve Device Connection Failure After xTool Creative Space Plugin Update for F1
• Resolve File-Sending Failure After xTool Creative Space (Win PC | Beta Version) Plugin Update for F1

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