Overview
- This guide is specifically tailored for xTool Creative Space (XCS) version 1.7.8 and addresses connection issues that arise after updating the plugin to version 1.2.2.
Issue description
- After updating xTool Creative Space (XCS) plugin to version 1.2.2 while using your F1 laser device, you may encounter a connection failure.
- Specifically, the device connection section displays a message: "Connecting your device before starting the processing" (refer to Image 1), indicating the device is new and pending for new connection establishment. However, after your attempt at connection set-up, you may receive a "Connection failed" message (refer to Image 2).
- Please refer to this guide to resolve the issue.
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Troubleshooting
#1 Update XCS
- Check Software Version: Verify your XCS software version is 1.7.8 before proceeding with the following.
- Upgrade to the Latest Version: Update to the latest version of XCS to resolve the issue.
- Path:
Software settings >> General >> Software update >> Check for updates
- Path:
- Reboot: Restart XCS and F1 before attempting to connect the laser device again.
#2: Update the Plugin
- For Users Wishing to Continue with XCS Version 1.7.8, replace the newly installed plugin with the new version to resolve the issue. Follow these steps:
- Download the new plugin: F1-V1.2.3.ext
- Launch XCS.
- Drag and drop the new plugin into the new project within XCS.
- Reboot: Restart XCS and F1 before attempting to connect the laser device again.
📌 NOTE This plugin is compatible with XCS version 1.7.8 ONLY.
If you have followed these steps and are still experiencing issues with connecting your F1 device, please contact xTool Customer Service for further assistance.
Relevant contents
You may also be looking for these resources:
- Resolve File-Sending Failure After xTool Creative Space (Win PC | Beta Version) Plugin Update for F1
- Resolve Preview Screen Freeze After xTool Creative Space （macOS PC | Beta Version) Plugin Update for F1
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