Troubleshooting

#1 Update XCS

1. Check Software Version: Verify your XCS software is beta version, including 2.0.117, 2.0.55, and 2.0.79, before proceeding with the following.
2. Upgrade to the Latest Version: Update to the latest version of XCS to resolve the issue.
   • Path: Settings >> About XCS >> Software update >> Check for updates

1. Reboot: After the software update, restart XCS and F1 before attempting your operation again.
2. If you wish to continue with XCS beta version, move to the next step.

#2 Delete XCS "exts" folder

For users who wish to continue with XCS beta version, please delete the "exts" folder of XCS to restore F1 normal operation. 

• Expunge the "exts" folder either through the software settings in XCS, as shown in the on-screen recording GIF, or by accessing the “exts” directory directly.

- Delete through XCS:

 

- Delete through directory:

1. Navigate to Exts Directory:

In the File Explorer's address bar, copy-paste the following path and replace "XX" with your Windows User ID before hitting the "Enter" key on the keyboard.

C:\Users\XX\AppData\Roaming\xcs

📌 NOTE

"XX" refers to your PC's user account name, e.g., Win User ID: mk12823.

If you forget your User ID, check under "Settings" => "Accounts".

2. Locate "Exts" Folder:

Identify the "exts" folder as shown below.

3. Delete "Exts" Folder:

• Right-click on the exts folder and delete the entire folder.
• Restart XCS and F1 to check if the issue is resolved.

Relevant contents

You may also be looking for these resources:

• Resolve Device Connection Failure After xTool Creative Space Plugin Update for F1
• Resolve Preview Screen Freeze After xTool Creative Space （macOS PC | Beta Version) Plugin Update for F1

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