Issue description

After clicking the Aimed Measure or Quick Measure button, xTool Creative Space (XCS) may display three error messages, indicating “Auto-measure failed”, “Thinner than the minimum mesurable thickness” or “Exceeded the maximum measurable thickness”.

#1 Check the material

• Engraving on transparent or dark materials, including glasses, may result in measurement errors, causing values to exceed the distance limit and, thus, measurement failures.
• Put a piece of paper on the material before the measurement or measure the distance manually by referring to the article below.
  https://support.xtool.com/article/840

#2 Check the environmental light condition

• Bright light passing through the lid can interfere with automatic measurements and result in failure.
• Avoid direct exposure of the lid to bright light.

#3 Check measurement range

• The range of auto-measures varies under different processing modes. The auto-measure can only be conducted within the range.
• Based on the surface of the slats, the spatial range for automatic measurements is as follows:
  • Slats flat: 0~25mm, parameter range from 0~25mm
  • Laser cylindrical: 0~25mm, parameter range from 0~25mm
  • Open plane: -50~25mm, parameter range from 0~75mm
  • Conveyor feeder: -50~25mm, parameter range from 0~75mm

• Please ensure that the processing material is positioned within the automatic measurement range.
• You may also focus manually by referring to the following guidance: https://support.xtool.com/article/840

#4 Check the red laser module

• The camera needs to capture the displacement of the red spot for measurement.
• If the red laser module fails to project a red spot on the material surface, the measurement will fail and the module needs to be replaced.

#5 Check the camera

If the camera is faulty, it won't capture the red spot's displacement during automatic measurement.

In such cases, replace the close-view or distant-view camera module as necessary.

#6 Check the compatibility of software and firmware

If none of the above works

If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.