Issue description

When this issue occurs, the image captured by the distant-view camera fails to be refreshed. You may see a pop-up error message like below.

Possible causes

1. Data transfer failed due to unstable Wi-Fi
2. The connection cable for the distant-view camera is loose
3. Distant-view camera malfunction
4. Camera calibration file missing

Troubleshooting procedures

#1 Connect P2/P2S using a USB cable

• The unstable WI-FI connection may lead to a failure in data transfer.
• Try connecting with a USB cable or switching to a more stable network.

#2 Check the camera

Please note that this method is compatible with the P2 and P2S running firmware version 010 or earlier. If you are using a P2S with a firmware version later than 010 and wish to use this method, refer to this tutorial to downgrade the firmware.
To check the firmware version:

1. Connect P2/P2S with a USB cable.
2. Open your browser and select the link that corresponds to your operating system.

• For Windows: http://201.234.3.1:8329/snap?stream=0&mode=origin
• For Mac: http://201.234.4.1:8329/snap?stream=0&mode=origin
• Input the link in the address bar and press "Enter".
• Check if the browser shows the image captured by the distant-view camera.
• • If it works, follow the tutorial to calibrate the distant-view camera.
  • If not, the camera module may be faulty and needs replacement.

#3 Check the cable connection

1. Unplug and replug the cable on both ends to ensure a secure connection.
2. Check the connector of the main control board.
3. 1. Take off the magnetic upper cover.
   2. Remove the left upper cover by referring to the casing removal video tutorial: 
   • P2: https://support.xtool.com/article/949
     P2S: https://support.xtool.com/article/1692?from=xTool+P2+Series&url=/product/4

Check the connector of the camera module. Follow the tutorial for replacement.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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