Distant-View Camera of xTool P2 Fails to Take Photos
Updated Nov 16,2024
Updated Nov 16,2024

Issue description

When this issue occurs, the image captured by the distant-view camera fails to be refreshed. You may see a pop-up error message like below.

#1 Connect P2 using a USB cable

  • The unstable WI-FI connection may lead to a failure in data transfer.
  • Try connecting with a USB cable or switching to a more stable network.

 

#2 Check the cable connection

  • Take off the magnetic upper cover.
  • Remove the left upper cover by referring to the casing removal video tutorial: 
    https://support.xtool.com/article/949
  • Unplug and replug the cable on both ends to ensure a secured connection.

 

#3 Check the camera

  1. Connect P2 with a USB cable.
  2. Open your browser and select the link that corresponds to your operating system.
  • For Windows: 201.234.3.1:8329/snap?stream=0&mode=origin
  • For Mac: 201.234.4.1:8329/snap?stream=0&mode=origin
  1. Input the link in the address bar and press "Enter".
  2. Check if the browser shows the image captured by the distant-view camera.
  3. If not, the camera module may be faulty and needs replacement.

 

#4 Examine the work log

  • Sometimes the calibration file of the machine may be missing. This will cause the camera to fail.
  • To determine if the file is lost, please export the work log as shown below and contact xTool customer support team for further advice.
Preview
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