Issue description

When this issue occurs, the image captured by the distant-view camera fails to be refreshed. You may see a pop-up error message like below.

#1 Connect P2 using a USB cable

• The unstable WI-FI connection may lead to a failure in data transfer.
• Try connecting with a USB cable or switching to a more stable network.

#2 Check the cable connection

• Take off the magnetic upper cover.
• Remove the left upper cover by referring to the casing removal video tutorial: 
  https://support.xtool.com/article/949
• Unplug and replug the cable on both ends to ensure a secured connection.

#3 Check the camera

#4 Examine the work log

• Sometimes the calibration file of the machine may be missing. This will cause the camera to fail.
• To determine if the file is lost, please export the work log as shown below and contact xTool customer support team for further advice.