Issue Description

When this issue occurs, the image captured by the close-view camera fails to be refreshed. You may see a pop-up error message showing "Refresh failed" like below.

#1 Connect P2 with a USB cable

The unstable WI-FI connection may lead to a failure in data transfer.
Try connecting with a USB cable or switching to a more stable network.

#2 Check the cable connection

Take off the magnetic upper cover.
Remove the left upper cover by referring to the casing removal video tutorial: https://support.xtool.com/article/949
Unplug and reconnect the cable on both ends to make sure of a secured connection.

#3 Check the camera

Connect P2 with a USB cable.
Open your browser and select the link that corresponds to your operating system.

For Windows: 201.234.3.1:8329/snap?stream=1&mode=origin
For Mac: 201.234.4.1:8329/snap?stream=1&mode=origin

Input the link in the address bar and press "Enter".
Check if the browser shows the image captured by the close-view camera.
If not, the camera module may be faulty and needs replacement.

#4 Examine the work log

Sometimes the calibration file of the machine may be missing. This will cause the camera to fail.
To determine if the file is lost, please export the work log as shown below and contact xTool customer support team for further advice.

If None of the Above Works

If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.

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