Issue Description
When this issue occurs, the image captured by the close-view camera fails to be refreshed. You may see a pop-up error message showing "Refresh failed" like below.
Causes
- Data transmission failure due to unstable Wi-Fi connection
- Loose close-range camera connection cable
- Close-range camera malfunction
- Missing camera calibration file
1. Connect P2 with a USB cable
- The unstable Wi-Fi connection may lead to a failure in data transfer.
- Try connecting with a USB cable or switching to a more stable network.
2. Check the cable connection
(1) Take off the magnetic upper cover.
(2) Check connectors on the mainboard:
- Remove the left upper cover.
P2: Remove the Casing of xTool P2 Laser Engraver
P2S: Remove & Install the Left Plate for xTool P2S
- Unplug and reconnect the cable on both ends to make sure of a secured connection.
(3) Check connectors on the camera:
Please refer to the P2 camera module replacement video: Replace the Close-View Camera and Its Fill Light Board for xTool P2.
3. Check the camera
Note: This method applies to the P2 and P2S running firmware version 010 or earlier. If you want to use this method on a P2S with a firmware version later than 010, please refer to this article to downgrade the firmware: Downgrade Firmware for xTool P2S in xTool Studio
(1) Connect P2/P2S with a USB cable.
(2) Open your browser and select the link that corresponds to your operating system.
- For Windows: 201.234.3.1:8329/snap?stream=1&mode=origin
- For Mac: 201.234.4.1:8329/snap?stream=1&mode=origin
(3) Input the link in the address bar and press "Enter".
(4) Check if the browser shows the image captured by the close-view camera.
(5) If not, the camera module may be faulty and needs replacement.
4. Examine the work log
- Sometimes the calibration file of the machine may be missing. This will cause the camera to fail.
- To determine if the file is lost, please export the work log as shown below and contact xTool customer support team for further advice.
If None of the Above Works
If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.
