Troubleshoot No Laser Device Found via Wi-Fi Connection
Issue description
- If you have already configured the Wi-Fi network for your xTool laser device but it still doesn’t appear in the device list (with a message: “Can't find device connected through Wi-Fi”), please follow the steps below to troubleshoot this issue.
📌 Note
If your xTool device is not being detected during Wi-Fi configuration, please ensure that Wi-Fi has been configured properly. For more details, refer to Configure Wi-Fi for Your xTool Device via xTool Creative Space.
Troubleshooting
STEP 1: Verify Wi-Fi network consistency
Check if your computer is connected to the same Wi-Fi network as the xTool device.
- If not, connect both the computer and device to the same Wi-Fi network.
- If they are on the same network, proceed to Step 2.
STEP 2: Check Wi-Fi password
Verify if the Wi-Fi password for the configured network has been changed.
- If yes, reconnect the device using a USB cable to reconfigure Wi-Fi.
- If not, proceed to Step 3.
STEP 3: Check Wi-Fi frequency compatibility
The following xTool models only support 2.4 GHz Wi-Fi: F1 Ultra, F1, M1 Ultra, M1, D Series, S1, and P2 Series.
- Check if your router is set to 2.4GHz.
- If your router is set to 5 GHz, switch to 2.4 GHz.
- If already set to 2.4 GHz, proceed to Step 4.
To verify your router's frequency:
- For macOS:
- Connect to your Wi-Fi network.
- Navigate to the Wi-Fi icon on the top right bar.
- Hold down the "⌥ Option key" and click on the "Wi-Fi icon".
- A window will pop up.
- Navigate to the "Channel" information where the text will display either 5 GHz or 2.4 GHz.
- For Windows:
- Connect to your Wi-Fi network.
- Navigate to the Wi-Fi icon on the bottom right side of the screen.
- Click on "Properties".
- The "Settings" window will pop up. Scroll down to the "Properties" section.
- The "Network band" will indicate whether the frequency is 5 GHz or 2.4 GHz.
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STEP 4: Check network conditions
Assess your network connection quality:
- If the network is weak, switch to a network with a better signal.
- If the connection is stable, proceed to Step 5.
To evaluate your network conditions:
- For Windows:
- Connect your xTool laser device via USB.
- Go to Device Settings > Basic Info to check the previously configured IP address.
- Access "Command Prompt".
- Enter
ping [IP address]to check the network connection.
- If the response time exceeds 150ms, this indicates a weak network connection.
- For macOS:
- Connect your xTool laser device via USB.
- Go to Device Settings > Basic Info to check the previously configured IP address.
- Access "Terminal".
- Enter
ping [IP address]to check the network connection.
- If the response time exceeds 150ms, this indicates a weak network connection.
STEP 5: Check for proxy settings
Ensure your computer is not using a proxy, as this can interfere with device detection.
- If a proxy is enabled, turn it off and try connecting again.
- On Windows, navigate to Settings > Network & internet > Proxy to check and adjust settings if needed.
- On macOS, navigate to Settings > Network > Wi-Fi > Details > Proxies to check and adjust settings if needed.
- If no proxy is enabled, continue to Step 6.
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STEP 6: Update xTool Creative Space (XCS)
If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).
- If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
- If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.
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Additional steps:
If none of the above steps resolve your issue:
- Try restarting both your laser device and xTool Creative Space (XCS).
- Alternatively, you may resort to a USB cable connection for operation.
If none of these steps resolve your issue, please contact xTool Customer Service at support@xtool.com for further assistance.
