Troubleshoot "Laser Module Not Working" for M1 (Qx21 1)
Updated Jan 26,2024
Updated Jan 26,2024

What You See

You'll see a pop-up error message in XCS that says the laser module is not working.
 

Why It Happens

  • The Z-axis adapter board flat cable pins are dirty or short-circuited.
  • The Z-axis adapter board flat cable sockets are stained or dusty.
  • The Z-axis adapter board flat cables have breakage.
  • The laser generator is faulty.
 

How to Fix It

#1 Clean the Flat Cable Pins

  1. Check if the metal pins of the flat cable on the adapter board are dirty or have cross short circuits.
  2. Use a dry brush to gently clean the metal pins and the socket before reinstalling.

 

#2 Clean the Flat Cable Socket

Unplug the flat cable, clean the sockets and replug the cable.

 

#3 Replace the Flat Cables

Check if the cables have breakage. If so, you may need to replace the cables.

 

#4 Replace the Laser Generator

If the laser generator is faulty, replace it.
For details, please refer to this guide.
 

Video Reference

For #1~#3 mentioned above, you can refer to this video below for details:

 

Contact Us

We hope this guide is helpful. And we'd love to hear what you think.

If you have any questions, please contact us at: support@xtool.com

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