Welcome to xTool Community Support
xTool D Series
D1 Pro 10W disconnect and stopping project
julie.sunsethawaii
Published on May 4,2024
2
785

I'm having the same issue on my D1 Pro 10W as others on this community forum.  It's almost a year old and I'm on my 3rd mother board (1 original/2 replacements)!  It works fine for a few months with a new board then progressively gets worse, stops in the middle of a project, then bounces back to creative space with a disconnect message.  Product support has been very nice but the answer is always a new mother board.  I'll be out of warranty in about a month.  Its ruined a few expensive projects and now I don't trust the machine.  There has to be some type of design flaw/mechanical issue with so many people having the same problem.  I'd like a credit for my machine and would upgrade to the next device up but, was just send a mother board and was told I could sell my machine on the 2ndary market then buy the next model.  Doesn't seem right since I can't keep this machine working without ruining pieces.  Wouldn't be fair to sell it to someone else knowing there's an issue.  I'm pretty unhappy at this point.

Preview
Hardware
Software
xTool Logo

Contact Us

Submit a Ticket
🇺🇸+1 (888) 528-2293
Service Live Chat

Copyright © 2025 xTool All Rights Reserved.