Welcome to xTool Community Support
xTool D Series
D1 Pro 20W stopping 2 min into burn
jtramell
Published on Dec 2,2023
3
616

This issue has been recurring since the last update and seems to be worsening. The laser will act as if it has lost power. It immediately gives me an error code on the screen but once it has reconnected it goes away. I have tried Wifi and USB connections but it keeps losing connection at about 2 minutes into its process. This error has now caused several projects to have to be re-prepped and caused the complete loss of a few other projects. This is becoming a real pain in the neck. I've tried using LightBurn to send the file and the same issue happens with this process as well. Please help address this error since the last update! 

John

Preview
Hardware
Software
Firmware
Connection
xTool Logo

Contact Us

Submit a Ticket
🇺🇸+1 (888) 528-2293
Service Live Chat

Copyright © 2025 xTool All Rights Reserved.