After powering the device P2 on and connecting it to the computer with a USB cable, the machine's name can't be found in the device list under the USB option in XCS, as shown below.
#1 Check the USB Cable Connection
Check and make sure the connection is secure.
Replug the USB cable at both ends if necessary.
#2 Malfunctioning USB Cable or Computer USB Port
Replace the USB cable, the USB port, and the computer port.
Turn on the device and launch XCS.
Check if the driver application of P2 exists in the following ways.
For Windows:
Right-click the start button on your computer.
Click Device Manager
Click Network adapters and check if the USB Ethernet/RNDIS Gadget exists.
For Mac:
Click System Information
Go to Hardware and click USB
Check if the RNDIS/Ethernet Gadget exists.
#3 Check VPN
Exit the VPN software and try again.
#4 Check the Driver Program
Install the driver as instructed below and try again:
Unplug the extension cable on the main control board.
Insert the USB cable directly into the port on the board.
If the machine successfully connects to the computer with the USB cable directly, it indicates that the extension cable is faulty and should be replaced.
If None of the Above Works
If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at:support@xtool.com.
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