Poor contact on the computer's USB port or the USB cable may cause the device to be unrecognized when plugged into the computer. Make sure the connection cable is inserted into the correct port, as shown below.
Plug the USB flash drive or other USB storage device into the port.
If the device can be found on the computer, the USB port works properly.
If not, please use other USB ports.
Reconnect the machine to the computer. If the device still can't be found in XCS software, please use another USB cable or port.
#3 Check Antivirus and Firewall
Please turn off your computer's antivirus and firewall features, then restart XCS and reconnect the USB.
If you have installed Norton antivirus software, please select the box shown in the photo below.
#4 Check Computer Requirements
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