XCS Can't Find F1 Through USB
Updated Jul 15,2024
Updated Jul 15,2024

This guide is for solving the USB connection issue of the XCS PC version. 

You might be also looking for these resources regarding F1 connection issues.

Software & Device
Connection
How-to Tutorial
Troubleshoot
XCS PC
USB
XCS Can't Find F1 Through USB
(You are on this page)
Wi-Fi
(See section "On the computer")
XCS Mobile
Wi-Fi
(See section "On the mobile phone")

 

What You See

After connecting xTool F1 to a computer via USB, the machine's name can't be found in the device list.

 

How to Fix It

#1 Check the Driver

The driver program required by the connection may be missing or not installed properly.
 

For Windows:

Connect the machine to the computer through the USB cable that comes with the product.
Check if the driver program exists in the following way.
  • a. Right-click the start button on your computer.
  • b. Click Device Manager
  • c. Click Network adapters and check if the USB Ethernet/RNDIS Gadget exists.
image_-_2023-06-06T190038.838.png
 
If the driver program is missing, follow the steps below to install the driver program and try again.
Download and unzip the driver (DPInsts.rar), choose the corresponding application, and double-click it to install.
 
image_-_2023-06-06T190057.877.png
 
A window will pop up as below when the installation is completed. Restart the computer and try again.
 
image_-_2023-06-06T190112.552.png
 

For Mac OS:

Connect the machine to the computer through the USB cable that comes with the product.
Check if the driver program exists in the following way.
  • a. Click System Information
  • b. Go to Hardware and click USB
  • c. Check if the RNDIS/Ethernet Gadget exists.
image_-_2023-06-06T190129.316.png
 
If the driver is missing, follow the steps to install the driver and try again.
The driver program for macOS:HoRNDIS-9.2_catalina.rar

 

#2 Check the USB Cable and Ports

Poor contact on the computer's USB port or the USB cable may cause the device to be unrecognized when plugged into the computer. Make sure the connection cable is inserted into the correct port, as shown below.

img_v2_9ff6f5cb-859f-4354-93ca-87de2756b82g.jpg

Plug the USB flash drive or other USB storage device into the port.
  •   If the device can be found on the computer, the USB port works properly.
  •   If not, please use other USB ports.
Reconnect the machine to the computer. If the device still can't be found in XCS software, please use another USB cable or port.
 

#3 Check Antivirus and Firewall

img_v2_0ac4a004-7115-4095-b167-80f11d4e967g.jpg
 
Please turn off your computer's antivirus and firewall features, then restart XCS and reconnect the USB.
If you have installed Norton antivirus software, please select the box shown in the photo below.
 

#4 Check Computer Requirements

image_-_2023-06-06T190344.183.png

 

Contact Us

We hope this guide is helpful. And we'd love to hear what you think.
If you have any questions, please contact us at: support@xtool.com
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