Troubleshoot No Laser Device Found via USB Connection
Updated Nov 15,2024
Updated Nov 15,2024

Issue description

  • If your laser device is not being detected when connected to your computer via USB, this guide provides a series of troubleshooting steps to help you resolve the issue.

 

Important note

  • Please note that S1 does not support Windows 8 systems, which may result in issues with USB device detection.

 

Troubleshooting

STEP 1: Refresh the device list

  • If you receive a "Can't find device connected through USB" message quickly after attempting to connect, click the “Refresh” button and wait approximately 30 seconds.
  • If the device is still not detected, proceed to Step 2.
 

STEP 2: Check the USB cable

Verify that the USB cable you’re using is the one provided with your xTool device and check for any damage.

  • If it is not the original cable or if it appears damaged, replace the cable. For a replacement, please contact xTool Customer Service.
  • If it is the correct and undamaged cable, go to Step 3.

 

STEP 3: Verify USB connections

Ensure that the USB cable is securely connected to both the computer and the laser device.

  • If the connection is not stable, adjust as needed.
  • If the connection is stable, move to Step 4.

 

STEP 4: Check docking station (if applicable)

For macOS users connecting through a docking station, check if the docking station itself has issues or is connected properly to the correct port.

  • If there is an issue with the docking station, try a replacement.
  • If the issue persists, continue to Step 5.

 

STEP 5: Verify Driver Installation

Check if the necessary drivers are installed and correctly set up on your computer.

  • If not, download and install the appropriate driver for your xTool device:
    • CH340 Driver: For D Series
    • gs32 Driver: For S1
    • RNDIS Driver: For F1 Ultra, F1, M1 Ultra, M1, P2 Series
  • If they are properly installed, proceed to Step 6.

To verify the driver:

  • Option 1: Go to xTool Creative Space settings => File Setting =>Developer mode. If the "Installed" buttons on the "Install driver" section are gray, it indicates their proper installation.
  • Option 2: Connect the USB and open the Device Manager on your computer to check the device driver status. For more details, refer to your device’s setup guide: Troubleshoot "Device not found" for xTool Engravers.

 

STEP 6: Check antivirus or firewall settings

Ensure that your antivirus software or firewall isn’t blocking the xTool device connection.

  • If so, adjust the settings in the software to allow the device connection.
  • If it’s not blocked, go to Step 7.

 

STEP 7: Update xTool Creative Space (XCS)

If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).

  • If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
  • If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.

 

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