Introduction
This guide is designed to help resolve common connection issues (including USB connection and Wi-Fi connection) encountered when using xTool Creative Space (XCS) software to operate xTool hardware.
Pre-checklist
Before advanced troubleshooting, attempt the following steps:
- Power Cycle the Device: Turn off your xTool device and unplug it from the power source. Wait for 3 minutes before reconnecting the power and turning the device back on.
- Restart Your Computer: Restart your computer and launch xTool Creative Space.
If issues persist, proceed with the troubleshooting sections below.
ITEM1: Computer system troubleshooting
This section covers potential issues related to your computer's operating system settings.
STEP1: Check for missing driver
- Go to the xTool Creative Space settings menu and navigate to the Developer mode tab.
- Check if the necessary drivers are installed.
- If any drivers are missing, click the Install button next to the corresponding driver to install it.
- Follow the on-screen instructions to complete the installation.
STEP2: Check for VPN/proxy conflicts
⚠️ VPNs or proxy software (e.g., V2ray, Clash) may alter network settings and block device communication.
- Disable VPN/proxy software.
- Attempt to reconnect the device.
STEP3: macOS system troubleshooting
This step delineates the most common macOS system troubleshooting procedures based on xTool Lab tests and applies to the macOS operating system ONLY.
a. Allow accessories to connect
- For macOS platforms with Apple chips, you may need to approve new USB, Thunderbolt devices, or SD cards after you connect them.
- After connecting your xTool hardware device to your macOS computer, click "Allow" in the "Allow accessory to connect?" pop-up notification to grant your xTool hardware device data access.
- For future convenience, navigate to System Settings > Privacy & Security > Allow Accessories to Connect, and select Always or Automatically After Unlock to prevent manual approval each time.
⚠️ Important Note
- For macOS 13.3 and later, you may also receive a separate prompt to approve SD card access.
- For security reasons, when connecting to public devices (like charging stations at an airport), you should generally choose "Don't Allow."
b. Allow XCS local network access
- To enable local network access for XCS, navigate to the Apple menu > System Settings > Privacy & Security > Local Network.
- Locate xTool Creative Space in the list of applications and ensure the toggle switch is turned ON to allow local network access.
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c. Remove duplicated "makeblock" networks:
💡 Note
Your xTool device may broadcast a network for connection. As xTool is a brand of Makeblock Co., Ltd., this network name might include "Makeblock." Sometimes, macOS can show duplicated or outdated versions of this network, often with a number at the end (e.g., makeblock-cm 1, makeblock-cm 2). These duplicates can interfere with proper connection and should be removed.
To remove duplicated makeblock networks with numerical suffixes:
- On your Mac device, choose Apple menu > System Settings, before clicking Network in the left sidebar.
- In your list of Network services, look for any networks named Makeblock that are followed by a space and a number.
- Select the duplicated Makeblock network you wish to remove.
- Delete any Makeblock networks with numerical suffixes, such as makeblock-cm 1, makeblock-cm 2, makeblock-cm 3, and/or makeblock-cm 4.
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STEP4: Windows system troubleshooting
This step depicts the most common Windows system troubleshooting procedures based on xTool Lab tests and applies to the Windows operating system ONLY.
a. Check for DNS or network configuration issues:
Network configuration issues or DNS problems can sometimes prevent XCS from connecting.
- Open Command Prompt (Admin):
- Right-click the Windows Start button.
- Select "Terminal (Admin)" for Win 11 or "Windows PowerShell (Admin)" for Win 10.
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- Run the Command: In the command prompt window, type the following command exactly:
netsh winsock reset - Press Enter: Press the Enter key.
- Restart Computer: After the command completes, restart your computer.
b. Allow XCS through the windows firewall:
Windows Firewall might be blocking XCS's communication.
- Temporarily Disable Third-Party Antivirus: If you are using third-party antivirus software (e.g., Norton, McAfee, etc.), temporarily disable it before adjusting firewall settings. This is because antivirus programs often manage firewall rules.
- Open Control Panel: Access the Control Panel (search for it in the Windows Start menu).
- Windows Defender Firewall: Navigate steps-by-steps
- Win 11: "Control Panel" > "Windows Defender Firewall"
- Win 10: "Control Panel" > "System and Security" > “Windows Defender Firewall”
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- Allow an app...: Click "Allow an app or feature through Windows Defender Firewall" (or a similarly worded option).
- Find and Allow XCS:
- You might need to click "Change settings" first.
- Scroll through the list of applications and find "xTool Creative Space" (or a similar entry).
- Ensure that the checkbox next to "xTool Creative Space" is checked for "Domain", "Private", and "Public" networks (unless you have a specific reason not to allow Public network access).
- Click OK: Click the "OK" button to save the changes.
ITEM2: Hardware troubleshooting
This section covers potential issues with the physical connection between your computer and your xTool device.
STEP1: Check for power issues
- Ensure your xTool device is plugged into a working power outlet. Verify that the device's power indicator light is illuminated (steady, not blinking).
- Ensure the emergency stop switch (if your model has one) is not engaged.
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STEP2: Check connection cable
- Use the Original Cable: Using the USB cable that came with your xTool device is highly recommended.
- Inspect the Cable: Check the cable for any visible damage, such as cuts, frayed wires, or bent connectors. Also check for dirt on the connector.
- Temporary Alternative: If you suspect the original cable is glitching, you can temporarily try using a high-quality USB data cable from a smartphone.
- DO NOT use charging-only cables; they lack the necessary wires for data transfer.
- You can test a cable by connecting your phone to your computer and checking if you can transfer files.
STEP3: Check USB Hub (if applicable)
If you are using a USB hub, it could be the source of the problem.
- Hub Compatibility: Ensure your USB hub is recognized by your computer and that the specific USB port you're using is working correctly. Test by connecting your smartphone to transfer files.
- Port Specificity: Some USB hubs require you to use specific ports for certain types of devices. Try connecting your xTool device to different ports on the hub.
- Direct Connection: Try bypassing the USB hub entirely. Connect your xTool device directly to a USB port on your computer using an original cable.
- Power Issues: Some USB hubs have unstable power delivery, especially if other devices are connected. Ensure no other devices are connected to the USB hub while troubleshooting.
STEP4: Check for computer USB port issues
- Test with a Smartphone: Connect a smartphone to the USB port you are using for your xTool device.
- Verify that you can transfer files between the phone and your computer. This confirms the port is working correctly.
- Avoid Front Panel Ports (Desktop PCs): On desktop computers, avoid using the USB ports on the front panel. These ports often have less reliable connections. Use the USB ports on the back of the computer, which are directly connected to the motherboard of your computer.
ITEM3: Device compatibility troubleshooting
STEP1: Use compatible software version
- Devices Released in 2024 or Later (e.g., F1 Ultra, M1 Ultra): Require XCS version 2.0 or higher. Using the latest version is always recommended.
- Devices released before 2024 (eg. D1, F1): XCS version 1.7.8 is supported. Using the latest version is always recommended.
ITEM4: Network troubleshooting
STEP1: Check network frequency compatibility
- Ensure that your device supports the correct Wi-Fi frequency. Devices may fail to connect if the frequency does not match.
Compatible Band | Processing Scenes | Supported Devices |
2.4G ONLY | Laser Engraving | F1 F1 Ultra F1 Lite |
D1 D1 PRO | ||
M1 M1 Ultra | ||
S1 | ||
Laserbox P2 P2S | ||
2.4G & 5G | Apparel Processing | Apparel Printer |
STEP2: Optimize Wi-Fi connectivity
- If you experience frequent Wi-Fi disconnections or have trouble connecting via Wi-Fi, your network environment might need optimization.
- Please optimize your network environment accordingly.
ITEM5: Software troubleshooting
This section delineates solutions to address connection issues after software plugin updates.
STEP1: Delete local storage
If connection problems start after updating XCS or installing a plugin, you might need to clear the software's cache.
- Exit XCS: Completely close the xTool Creative Space software.
- Access the Local Storage Folder:
- Windows: Open File Explorer and navigate to:
C:\Users\XXXX\AppData\Roaming\xTool Creative Space\Local Storage(Replace "XXXX" with your Windows username).- You can also type
%appdata%in the File Explorer address bar and then navigate to thexTool Creative Space\Local Storagefolder.
- You can also type
- macOS: Open Finder and navigate to:
/Users/XXXX/Library/Application Support/xTool Creative Space/Local Storage(Replace "XXXX" with your macOS username). You may need to enable viewing hidden folders to see the "Library" folder.
- Windows: Open File Explorer and navigate to:
- Delete Cache Files: Delete all files and folders within the
Local Storagefolder. - Restart XCS: Re-open xTool Creative Space.
STEP2: Remove and re-add device
- Open XCS: Launch the xTool Creative Space software.
- Device List: Go to the device list.
- Delete Device: Find your xTool device in the list and remove it.
- Re-add Device: Follow the standard connection procedure to add your xTool device back to XCS.
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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