This guide is designed to help resolve common connection issues (including USB connection and Wi-Fi connection) encountered when using xTool Creative Space (XCS) software to operate xTool hardware.
Before advanced troubleshooting, attempt the following steps:
If issues persist, proceed with the troubleshooting sections below.
This section covers potential issues related to your computer's operating system settings.
β οΈ VPNs or proxy software (e.g., V2ray, Clash) may alter network settings and block device communication.
This step delineates the most common macOS system troubleshooting procedures based on xTool Lab tests and applies to the macOS operating system ONLY.
β οΈ Important Note
- For macOS 13.3 and later, you may also receive a separate prompt to approve SD card access.
- For security reasons, when connecting to public devices (like charging stations at an airport), you should generally choose "Don't Allow."
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This step depicts the most common Windows system troubleshooting procedures based on xTool Lab tests and applies to the Windows operating system ONLY.
Network configuration issues or DNS problems can sometimes prevent XCS from connecting.
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netsh winsock reset
Windows Firewall might be blocking XCS's communication.
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This section covers potential issues with the physical connection between your computer and your xTool device.
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If you are using a USB hub, it could be the source of the problem.
Compatible Band | Processing Scenes | Supported Devices |
2.4G ONLY | Laser Engraving | F1 F1 Ultra F1 Lite |
D1 D1 PRO | ||
M1 M1 Ultra | ||
S1 | ||
Laserbox P2 P2S | ||
2.4G & 5G | Apparel Processing | Apparel Printer |
This section delineates solutions to address connection issues after software plugin updates.
If connection problems start after updating XCS or installing a plugin, you might need to clear the software's cache.
C:\Users\XXXX\AppData\Roaming\xTool Creative Space\Local Storage
(Replace "XXXX" with your Windows username).%appdata%
in the File Explorer address bar and then navigate to the xTool Creative Space\Local Storage
folder./Users/XXXX/Library/Application Support/xTool Creative Space/Local Storage
(Replace "XXXX" with your macOS username). You may need to enable viewing hidden folders to see the "Library" folder.Local Storage
folder.
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