Troubleshoot No Laser Device Found via USB Connection
Updated Nov 15,2024
Updated Nov 15,2024
Issue description
If your laser device is not being detected when connected to your computer via USB, this guide provides a series of troubleshooting steps to help you resolve the issue.
Important note
Please note that S1 does not support Windows 8 systems, which may result in issues with USB device detection.
Troubleshooting
STEP 1: Refresh the device list
If you receive a "Can't find device connected through USB" message quickly after attempting to connect, click the “Refresh” button and wait approximately 30 seconds.
If the device is still not detected, proceed to Step 2.
STEP 2: Check the USB cable
Verify that the USB cable you’re using is the one provided with your xTool device and check for any damage.
If it is not the original cable or if it appears damaged, replace the cable. For a replacement, please contact xTool Customer Service.
If it is the correct and undamaged cable, go to Step 3.
STEP 3: Verify USB connections
Ensure that the USB cable is securely connected to both the computer and the laser device.
If the connection is not stable, adjust as needed.
If the connection is stable, move to Step 4.
STEP 4: Check docking station (if applicable)
For macOS users connecting through a docking station, check if the docking station itself has issues or is connected properly to the correct port.
If there is an issue with the docking station, try a replacement.
If the issue persists, continue to Step 5.
STEP 5: Verify Driver Installation
Check if the necessary drivers are installed and correctly set up on your computer.
If not, download and install the appropriate driver for your xTool device:
CH340 Driver: For D Series
gs32 Driver: For S1
RNDIS Driver: For F1 Ultra, F1, M1 Ultra, M1, P2 Series
If they are properly installed, proceed to Step 6.
To verify the driver:
Option 1: Go to xTool Creative Space settings => File Setting =>Developer mode. If the "Installed" buttons on the "Install driver" section are gray, it indicates their proper installation.
Option 2: Connect the USB and open the Device Manager on your computer to check the device driver status. For more details, refer to your device’s setup guide: Troubleshoot "Device not found" for xTool Engravers.
STEP 6: Check antivirus or firewall settings
Ensure that your antivirus software or firewall isn’t blocking the xTool device connection.
If so, adjust the settings in the software to allow the device connection.
If it’s not blocked, go to Step 7.
STEP 7: Update xTool Creative Space (XCS)
If this is a new laser device, ensure you’ve downloaded the latest version of xTool Creative Space (XCS).
If not, download the latest version from the official xTool website at https://www.xtool.com/pages/software or through XCS.
If none of these steps resolve your issue, please contact xTool Customer Service for further assistance.
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