Issue description

The printing results of xTool M2 CMYK Inkjet Module are unsatisfying. For example:

• Dull Colors: The printed colors appear faded or insufficiently saturated.
• Missing Colors: One or more colors are missing, resulting in inaccurate colors.
• Poor Print Quality: Severe ink bleedingor ink buildup causes blurry patterns and unclear details.

Possible causes

• Outdated version: The version of xTool software, xTool M2 firmware, or inkjet module firmware is outdated.
• Dirty ink cartridge
• Empty ink cartridge
• Ink cartridge malfunction

Troubleshooting procedure

Step 1: Update the software and firmware versions

1. Update the software version to the latest.

2. Update the firmware version of xTool M2 to the latest.

3. Update the firmware version of the inkjet module to the latest.

4. Restart xTool M2 and the xTool software. Then, start another print test again to see if the issue is addressed.

Step 2: Perform nozzle status check

1. Secure a material in xTool M2 for printing nozzle test.
2. Click the Device settings icon on the top right corner. Then, in the dialog box, click Accessory Information. Click Start next to Nozzle status check.

3. Wait until the nozzle check pattern is printed and observe the pattern. If the nozzle check pattern has missing lines or gaps, proceed to the next step.

Step 3: Clean the ink nozzle

If the nozzle check pattern has missing lines or gaps, clean the ink nozzle.

1. Turn off xTool M2, take out the ink nozzle, and then take out the ink cartridge.
2. Use a lint-free cloth or cotton swab lightly moistened with nozzle cleaning solution (not included) or distilled water (not included). Do not use alcohol, which will cause nozzle damage.
3. Gently wipe the nozzle area in the direction of ink flow as shown in the image below. Do not scratch the nozzle surface.

1. 1. For severe clogs, soak the nozzle in cleaning solution or distilled water for 10 seconds, then gently press the nozzle area against a moistened lint-free cloth for 1–2 seconds. For details, visit Cleaning Guide.
   2. Dry the nozzle area with a clean lint-free cloth.

Step 4: Apply moisturizing liquid

After cleaning, apply moisturizing liquid to help prevent the ink from drying and clogging the nozzles again.

1. Add 1 or 2 drops of moisturizing liquid to the sponge of the module bottom cap to make it slightly moist.
2. Reinstall the bottom cap and the ink cartridge on the inkjet module.
3. Reinstall the inkjet module on xTool M2. Then, turn on the device and connect it to the xTool software.

Step 5: Perform a test print

1. Perform a test print and check whether:
2. 1. the colors appear normal,
   2. the missing colors are restored, and
   3. the print is clear without ink bleeding.
2. Continue your processing if the issue is addressed. If the issue persists, contact xTool Support Team.

Step 6: Contact xTool Support Team

If the error message still exists after you finished the previous steps, the ink cartridge may malfunction. In this case, please contact xTool Support Team with the following information:

• xTool Software version and firmware version of xTool M2
• xTool M2 SN (at the back of the device)
• Video of the whole troubleshooting process and results
• Work log from xTool software

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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