Issue description

When using xTool M2 CMYK Inkjet Module, xTool software pops up an error message entitled "Inkjet module initialization error" (Error code: 5020-ERROR). This error may occur after the inkjet module is detected and before the printing task starts.

Under this circumstance, the inkjet module cannot work properly.

Possible causes

• Bad connection: The inkjet module is not properly connected to the device.
• Improper installation: The inkjet module is not properly installed on the device.
• Abnomal communication: The communication between the inkjet module and xTool software or handware is abnormal.
• Hardware malfunction: The inkjet module malfunctions.

Troubleshooting procedure

Step 1: Reinstall the inkjet module

1. Turn off xTool M2.
2. Take out the inkjet module from xTool M2.
3. Check if metal contacts on the inkjet module and the ink cartridge are soiled or oxygenized. If yes, clean the contacts softly with a clean lint-free cloth.

4. Reinstall the inkjet module.
5. Restart the device and see if the error message pops up again.

Step 2: Update both versions of xTool software and xTool M2 firmware to the latest

1. Update xTool software to the latest version.
2. 1. Click the icon at the top left corner.
   2. In the xTool Studio Settings dialog box, click About xTool Studio > Update Now.

2. Update the firmware version to the latest one.
3. 1. Click the device settings icon on the right panel.
   2. In the Device settings dialog box, click Basic info. In the Firmware version area, click Check for updates.

Step 3: Contact xTool Support Team

If the error message still exists after you finished the previous steps, the inkjet module may malfunction. In this case, please contact xTool Support Team with the following information:

• xTool Software version and firmware version of xTool M2
• xTool M2 SN (at the back of the device)
• Video of the whole troubleshooting process and results
• Work log from xTool software

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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