Issue description
xTool M2 CMYK Inkjet Module fails to complete the calibration task when your xTool M2 is connected with xTool Studio. Specifically, after you start the inkjet module calibration task, the inkjet module neither dispenses ink nor moves.
Possible causes
Calibration may fail due to one or more of the following reasons:
- Outdated software or firmware version
- Outdated macOS version of the computer (If your computer is a Mac)
Troubleshooting procedure
Step 1: Check the update the software and firmware versions to the latest
- Update the versions of xTool software, xTool M2 firmware, and inkjet module firmware to the latest.
Version | xTool software version | xTool M2 firmware version | xTool M2 CMYK Inkjet Module firmware version |
|---|---|---|---|
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- After the update, restart xTool software and xTool M2 and calibrate the inkjet module again to check if the issue is addressed.
Step 2: If your computer is a Mac, check and update the masOS version of your computer
- Click the Apple icon in the upper-left corner and click General in the sidebar to check the macOS version.
2. Update macOS version to macOS 12 (Monterey) or higher by choosing System Settings from the Apple menu in the upper-left corner of your screen. In the window that opens, click General in the sidebar, then click Software Update on the right.
3. After the update, restart your computer and xTool software, and calibrate the inkjet module again to check if the issue is addressed.
For your reference, the following table shows macOS versions and their corresponding names:
Version | Name |
|---|---|
macOS 26 | Tahoe |
macOS 15 | Sequoia |
macOS 14 | Sonoma |
macOS 13 | Ventura |
macOS 12 | Monterey |
macOS 11 | Big Sur |
Step 3: If your computer is a Mac, check and update the masOS version of your computer
If the issue still exists you finished the previous steps, please contact xTool Support Team with the following information:
- xTool M2 SN (at the back of the device)
- Video of the whole troubleshooting process and results
- Work log from xTool software
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Versions of xTool software and xTool M2 firmware
- xTool M2 SN (at the back of the device)
- Computer operating system version (macOS version and name, if your computer is a Mac)
- Issue description: A detailed explanation of the observed problem.
- Video evidence: Attach a video demonstrating the issue and the troubleshooting process and results.
- Work log from xTool software
This information is crucial for xTool technical support engineers to provide timely assistance.
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