Issue description

When this issue occurs, you may find the engraving performance of P3 is not as expected: the pattern appears blurry, and the engraving outcome is excessively dark or too shallow to be identified.

Possible causes

1. File issues
2. Incorrect processing parameters
3. Too high power of the air pump
4. The air nozzle is not removed
5. Decreasing laser engraving power
6. Incorrect focusing

Solutions

1. Check the file

• For the bitmap, check the definition of the image. If the image definition is low, change it to a high definition one.
• For the vector, check whether there are repeated or over-dense lines in it. It may cause the laser beam to accumulate, resulting in the blackening of the engraving outcome.

2. Check the processing parameters

• For official materials, check whether the parameters match your material.

• For the unofficial ones, you can get the optimal parameters by using the material test array.

3. Check the airflow

If the airflow is set too high during laser engraving, the light-color material is more likely to get stained.

Go to Device settings to adjust the Airflow of the air pump in Engrave mode to 25%.

4. Check the nozzle

If you only process in laser engraving, the nozzle is not necessary. It is recommended to remove it, which can reduce the impact of smoke on materials.

5. Check the measurement origin

The origin is the calibration point for distance measurement. Do not place foreign objects at the origin position, as this may cause defocusing.

6. Check the slat slots

The calibration point on the slat slots is for distance measurement. Do not cover the slat slots as shown, as this may cause defocusing.

7. Check the laser power

Please use the recommended parameters to cut the board (you can also use other official materials), and observe whether it can be cut through.

• If the board cannot be cut through, go to xTool P3 Won’t Cut Through the Material
• If the board can be cut through, contact xTool Customer Service for further assistance.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

Documentation feedback
Help improve this content by providing feedback. If this content did not meet your requirements, select "No" in the "Was this page helpful?" section below. Include specific details about what was unclear or missing in the pop-up suggestion box. Feedback submissions are reviewed by xTool technical writers to enhance future documentation.