Issue description

When operating xTool Apparel Printer, you may receive an error message stating "Cutting exceptions". This message may appear as a pop-up window in xTool Creative Space (XCS) software or directly on xTool Apparel Printer's LCD panel.

• Please follow these steps to identify and resolve the issue.

Potential causes:

• A film jam or obstruction is interfering with the cutting process.
• The cutting module itself has malfunctioned.
• The cutting blade is dull or damaged (less likely on a brand-new machine, but possible with extended use).

Troubleshooting

STEP1: Check & prepare the film

Film Inspection:

• Carefully examine the PET film currently loaded.
• Look for any wrinkles, creases, folds, or damaged edges.

Remove Wrinkled Film:

If the film has wrinkles or wasn't cut properly:

• Use scissors or a cutter to carefully remove any wrinkled sections of the film.
• Ensure the remaining film is completely free of wrinkles or creases.

Use the Film Feed Function:

• In xTool Creative Space, navigate to: Device settings > Accessory information > Film material control.
• Click the "Feed" button to force the PET film out of the delivery slot.

Manual Removal (if needed):

• If automatic feeding fails, allow the shaker oven to cool completely.
• Open the maintenance door and carefully remove the jammed film by hand.

After Film Correction: Once film issues have been addressed, proceed to Step 2.

STEP2: Test the blade module function

Initiate Cutting Test

Choose one of the following methods:

• Via xTool Creative Space: Navigate to Device control > Cutting > Start
• Via Printer's Control Panel: Navigate to Maintenance > Cutting > Start

Evaluate Test Results

• If scratch marks appear on film: The blade may be dull; proceed to Step 3.
• If no marks appear on the film:
• • Move the print head to the center position.
  • Power off the machine (disconnect power at the outlet).
  • Detach the print head top cover to access all connection cables on the carriage controller board.
  • Disconnect and reconnect the blade module connection cable to check if the issue persists.
  • • If reconnecting cable doesn't resolve the issue: Proceed to Step 3.
    • If cutting functions normally: The module may be installed incorrectly.
    • • If the cutting module seems properly installed and the film shows no cutting marks, yet the error persists, disassemble the cutting module for a visual inspection. Disassemble the cutting module to check for proper installation. Follow the video tutorial to reinstall the blade module: Replace the Cutting Blade for xTool Apparel Printer
      • If no installation abnormalities are found but the problem recurs, proceed to Step 3.

STEP3: Replace the blade module

If issues persist after completing the previous steps:

• The cutting blade may be worn out.
• Replacement of the blade module is necessary.
• Follow the video tutorial to learn how to replace the entire blade module: Replace the Cutting Blade for xTool Apparel Printer
• Contact xTool Customer Service for assistance (see "Still experiencing issues" section).

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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