Issue description
When operating xTool Apparel Printer, you may receive an error message stating "Cutting exceptions". This message may appear as a pop-up window in xTool Creative Space (XCS) software or directly on xTool Apparel Printer's LCD panel.
- Please follow these steps to identify and resolve the issue.
Potential causes:
- A film jam or obstruction is interfering with the cutting process.
- The cutting module itself has malfunctioned.
- The cutting blade is dull or damaged (less likely on a brand-new machine, but possible with extended use).
Troubleshooting
STEP1: Check & prepare the film
Film Inspection:
- Carefully examine the PET film currently loaded.
- Look for any wrinkles, creases, folds, or damaged edges.
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Remove Wrinkled Film:
If the film has wrinkles or wasn't cut properly:
- Use scissors or a cutter to carefully remove any wrinkled sections of the film.
- Ensure the remaining film is completely free of wrinkles or creases.
Use the Film Feed Function:
- In xTool Creative Space, navigate to: Device settings > Accessory information > Film material control.
- Click the "Feed" button to force the PET film out of the delivery slot.
Manual Removal (if needed):
- If automatic feeding fails, allow the shaker oven to cool completely.
- Open the maintenance door and carefully remove the jammed film by hand.
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After Film Correction:
- Once film issues have been addressed, proceed to Step 2.
STEP2: Test the blade module function
Initiate Cutting Test
Choose one of the following methods:
- Via xTool Creative Space: Navigate to Device control > Cutting > Start
- Via Printer's Control Panel: Navigate to Maintenance > Cutting > Start
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Evaluate Test Results
- If scratch marks appear on film: The blade may be dull; proceed to Step 3.
- If no marks appear on film:
- Move the print head to the center position.
- Power off the machine (disconnect power at the outlet).
- Detach the print head top cover to access all connection cables on the carriage controller board.
- Disconnect and reconnect the blade module connection cable to check if the issue persists.
- If reconnecting cable doesn't resolve issue: Proceed to Step 3.
- If cutting functions normally: The module may be installed incorrectly.
- If the cutting module seems properly installed and the film shows no cutting marks, yet the error persists, disassemble the cutting module for a visual inspection. Disassemble the cutting module to check for proper installation. Follow the video tutorial to reinstall the blade module: Replace the Cutting Blade for xTool Apparel Printer
- If no installation abnormalities are found but the problem recurs, proceed to Step 3.
STEP3: Replace blade module
If issues persist after completing the previous steps:
- The cutting blade may be worn out.
- Replacement of the blade module is necessary.
- Follow the video tutorial to learn how to replace the entire blade module: Replace the Cutting Blade for xTool Apparel Printer
- Contact xTool Customer Service for assistance (see "Still experiencing issues" section).
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue Description: A detailed explanation of the observed problem.
- Video Evidence: Attach a video demonstrating the issue, where applicable.
- Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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