Overview
This guide provides troubleshooting procedures for addressing double line issues in laser engraving patterns on P2 Series. The solution approach varies depending on whether the double lines appear throughout the entire workpiece or only in parts of the design.
We’ll be using the Optical Path Setup feature in xTool Creative Space to help identify what might be causing the double lines and guide you through steps to resolve it.
Prerequisites
- A windows or a Mac computer.
- Wooden board for testing.
- xTool Creative Space (XCS).
Problem Identification
- For double lines throughout the entire workpiece → Follow the Optical Path Setup procedure
- For double lines in specific parts of the design → Skip to Other Potential Causes
Preparation
Remove the first mirror
- Remove the rear cover:
- Locate and unscrew the fixing screws.
- Carefully detach the cover.
- Detach the first mirror:
- Locate the mirror. It is beside the water tank.
- Apply gentle force to remove it (the mirror is magnetically mounted).
- Position a wooden board at the laser tube output port, between the first mirror position and the water tank.
Troubleshooting procedures
Optical path setup test
- Access Optical path setup
- Open Device settings by clicking the gear icon in the upper-right corner after connecting the computer to the machine.
- Locate Optical path setup and select Test.
- Execute test sequence.
- Click Start (no need to read the detailed information here as it is irrelevant to our troubleshooting procedure).
- Select Ready Next to proceed (you don't need those items in this troubleshooting procedure).
- Click Click to move the laser module and wait for the laser module to stop moving, then click Next.
- Press the Pulse button to observe the laser mark on the wooden board.
- Click Start (no need to read the detailed information here as it is irrelevant to our troubleshooting procedure).
Results analysis
Scenario #1: If double laser spots appear
- Diagnosis: Laser tube malfunction.
- Next Steps: Contact support@xtool.com for a laser tube replacement.
Scenario #2: If single laser spot appears
- Proceed to Other potential causes section.
Other potential causes
- Verify all mirrors are:
- Clean and free from debris;
- Properly secured;
- Correctly positioned.
For more information about cleaning the mirrors, please refer to How to Clean the Laser Mirrors of P2S.
- Test and calibrate the optical path.
- For more information about testing and calibrating the optical path of P2S, please refer to the video tutorials from How to Calibrate the Optical Path for P2S.
Help us improve
If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.
Still need help?
If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.
Telephone
Email
Service Time