Issue description

If you encounter an error message stating "Air pump current exception" (Error Code: Airpump Element Not Found) while operating your P2S, please refer to this guide for troubleshooting assistance.

Possible causes

Loose connection of the air pump adapter board cable.
Damaged or disconnected pins on the air pump adapter board cable.
Loose connection of the air pump cable on the UI board.
Damaged socket for the air pump connection on the UI board.

Troubleshooting

#1 Check the air pump cable

Inspect if the air pump connection cable is loosely seated on its adapter board socket (refer to the image below). Follow this video tutorial to remove the rear upper cover and rear plate: How to Replace the Air Pump for P2S
- If it is loose, replug the air pump connection cable. Ensure that it is securely seated on the socket of the air pump adapter board (refer to the image below).
Check for any visible damage to the pins on the air pump cable and the cable itself.
- If any damage is found, replace the air pump cable to solve the issue.

Reboot your P2S to check if the error message continues to pop up. If this does not settle the problem, proceed to the next step.

#2 Check the UI board air pump socket

Inspect whether the air pump connection cable is loosely seated on the UI board's air pump socket (refer to the image below). Follow this video tutorial to remove the rear upper plate: How to Replace the Air Pump for P2S
- If it is loose, replug the air pump connection cable. Ensure that it is securely connected to the socket for the air pump connection on the UI board.

Reboot your P2S to check if the error message persists. If this does not resolve the issue, continue to the next step.

#3 Check the UI Board air pump socket

Inspect the UI board’s air pump connection socket for any visible looseness.
- If the socket is loose, it may indicate the issue is due to a damaged socket. Please replace the UI board to resolve the issue. Contact xTool Customer Service for a replacement.
- Follow the video tutorial below to replace the broken UI board.
Check the voltage at the air pump cable socket on the UI board with a multimeter.
- If there is no voltage or if the current is below the normal range (24V), this indicates that the UI board is malfunctioning. Please replace the UI board to address the issue. Contact xTool Customer Service for a replacement.
- Follow the video tutorial below to replace the broken UI board.

If the problem remains unresolved after following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further assistance.

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