#2 Check the UI board air pump socket

• Inspect whether the air pump connection cable is loosely seated on the UI board's air pump socket (refer to the image below). Follow this video tutorial to remove the rear upper plate: How to Replace the Air Pump for P2S
  • If it is loose, replug the air pump connection cable. Ensure that it is securely connected to the socket for the air pump connection on the UI board.

• Reboot your P2S to check if the error message persists. If this does not resolve the issue, continue to the next step.

#3 Check the UI Board air pump socket

1. Inspect the UI board’s air pump connection socket for any visible looseness.
   • If the socket is loose, it may indicate the issue is due to a damaged socket. Please replace the UI board to resolve the issue. Contact xTool Customer Service for a replacement.
   • Follow the video tutorial below to replace the broken UI board.

1. Check the voltage at the air pump cable socket on the UI board with a multimeter.

• Use the multimeter to measure the voltage as follows:

Step 1 Check whether each connector on the UI board is short-circuited

1. Disconnect the power supply of the device. 

2. Set a multimeter to the on-off mode.

3. Connect one end of the multimeter to the GND position, and connect the other end to the 24V, 5V, and 3.3V connectors respectively.

4. Fill the result in the chart.

Step 2 Measure the actual voltage of each connector

1. Unplug the ports on J10.

2. Turn on the power switch of the device.

3. Use a multimeter to measure the actual voltage value of 24V, 5V, and 3.3V connectors.

4. Fill the result in the chart.

Step 3 Measure the actual voltage of all ports on J10

1. Unplug the ports on J10.

2. Use a multimeter to measure the actual voltage value of all ports on J10.

3. Fill the result in the chart. ("/" means no measurement)

The following chart is the normal voltage for reference. 

4. Send the results to the after-sales service.

• Follow the video tutorial below to replace the broken UI board.

If the problem remains unresolved after following the above steps, please contact xTool Customer Service at support@xtool.com. Include a detailed description of the issue and a list of the troubleshooting results you have already attempted for further assistance.

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