Issue description

After connecting xTool F1 Ultra to a computer via USB, the machine's name can't be found in the device list.

Troubleshooting

#1 Check the Driver

The driver program required by the connection may be missing or not installed properly.

For Windows:

Connect the machine to the computer through the USB cable that comes with the product.

Check if the driver program exists in the following way.

1. Right-click the start button on your computer.
2. Click Device Manager
3. Click Network adapters and check if the USB Ethernet/RNDIS Gadget exists.

If the driver program is missing, follow the steps below to install the driver program and try again.

Download and unzip the driver (DPInsts.rar), choose the corresponding application, and double-click it to install.

A window will pop up as below when the installation is completed. Restart the computer and try again.

For Mac OS:

Connect the machine to the computer through the USB cable that comes with the product.

Check if the driver program exists in the following way.

• Click System Information
• Go to Hardware and click USB
• Check if the RNDIS/Ethernet Gadget exists.

If the driver is missing, follow the steps to install the driver and try again.

The driver program for macOS:HoRNDIS-9.2_catalina.rar

#2 Check the USB cable and ports

If your computer fails to recognize a device when connected, it may be due to a faulty USB port or data cable. Please follow these steps to troubleshoot and resolve the issue:

1) Properly connect the cable

Insert the data cable into the Type-C port on the right side of the machine marked with a computer icon, as shown in the image below:

2) Test with a USB drive or other storage device

Plug a USB drive or another storage device into the computer's USB port.

• If the computer successfully recognizes the USB drive or other device, it indicates that the USB port is functioning correctly.
• If the device is not recognized, try using a different USB port.

Once you have confirmed that the computer's USB port is working, reconnect your device to the computer.

If the device is still not recognized in XCS, try using a different USB cable or switch to another port.

#3 Check Antivirus and Firewall

Please turn off your computer's antivirus and firewall features, then restart XCS and reconnect the USB.

If you have installed Norton antivirus software, please select the box shown in the photo below.

#4 Check Computer Requirements

Ensure that your computer meets the performance requirements for running XCS. Refer to the image below for the specific requirements:

For more information, visit: https://community.xtool.com/index.html#/making/detail/tips/829

Further troubleshooting ideas

• Try a different cable: Use a different USB data cable to connect your device.
• Try a different computer: Connect your device to a different computer to see if it is recognized.
• Replace the interface board: If the above methods do not work, consider replacing the interface board on the machine.

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