xTool P2's Processing Position is Different From the Camera Preview
Updated Dec 20,2023
Updated Dec 20,2023

Issue description

When trying to process materials in Laser cylindrical mode on XCS, the actual processing position of P2 does not correspond to what is positioned by the camera through the captured image.

 

#1 Use the distant-view camera

If you use the close-view camera, please change it to the distant-view camera. The close-view camera may not capture the entire view and central position of the processing area, which could result in inaccurate positioning.

 

#2 Measure manually the focal distance

Sometimes errors in auto-measurement may lead to inaccurate positioning.

  • Please confirm if this is the case and measure the distance manually
  • Make sure you use the open plane scale of the distance ruler. See this guide for details.

 

#3 Check locating line

Make sure the locating line in XCS falls to the highest position of the cylindrical material.

 

If none of the above works

If you have any questions, collect the troubleshooting steps you have taken and the product SN, shoot a video of the issue, and contact us for further assistance at: support@xtool.com.

Was this page helpful?
1 out of 1 found this helpful
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
Help Ticket
Use this help ticket to submit your issue. We will respond within 1 business day
Submit a Ticket
Copyright © 2023 xTool All Rights Reserved.
Call Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales Hotline
+1(970)638-7030
Customer Service Hotline
+1(775)587-7760
Email Us
Service Time
Mon-Fri,9:00-18:30 PDT
Pre-sales and shipping related
vicky@info.xtool.com
vicky@xtool.com
After-sales and shipping related
support@info.xtool.com
support@xtool.com
Technical Support
support@info.xtool.com(US)
support@xtool.com(US)
support.eu@xtool.com(EU)
support.uk@xtool.com(UK)
Brand Cooperation
If you want to cooperate with
xTool on causes like education,
public welfare, innovation, etc.,
or if you want to review our
machines, please email
partner@xtool.com
US headquarter
XTL US INC. 16035 Arrow Hwy.
Irwindale. CA91706
Copyright © 2023 xTool All Rights Reserved.