Contents

1. What is xTool Passport？

2. What should I do if I fail to log in using my previous account at Support Center?

3. Why should I register for xTool Passport?

4. How to find my previous help tickets after registering my xTool Passport?

5. I can't find my previous help tickets. How can I check my old tickets?

xTool Passport FAQs

Updated Oct 17,2023

1. What is xTool Passport？

xTool Passport is our upgraded account system. By logging in with a single account, you gain access to various xTool platforms and software (excluding the online store). This integration allows you to synchronize online data and xTool Points, resulting in a more efficient and unified service experience.

2. What should I do if I fail to log in using my previous account at Support Center?

Your previous account is invalid as we have upgraded to xTool Passport system. To continue using it, you will need to register a new account.

To ensure a seamless experience and maximize your benefits, we highly suggest using one email across all xTool platforms (xTool online store, xTool Projects, Support Center, xTool Creative Space, etc.).

3. Why should I register for xTool Passport?

With xTool Passport, you can conveniently utilize the entire xTool software ecosystem, encompassing xTool Creative Space (XCS) Software, xArt, xTool Projects, and xTool Support Center.

Moreover, exclusive benefits await, such as earning xTool points through interactions with other users, which can be redeemed for xTool products, services, or coupons for online purchases.

After registering, you gain access to various benefits, including:

Community support.
Bookmark articles.

Notifications.
Check the history of help tickets.

4. How to find my previous help tickets after registering my xTool Passport?

After registration, the system will automatically synchronize your help ticket history associated with the email. You can access it by clicking "My Help Ticket" section on the website.

5. I can't find my previous help tickets. How can I check my old tickets?

This is because the email address of your xTool Passport account is different from the one you used when submitting your past help tickets. To check your old tickets, you'll need to create a new account using the email address you used before.

Was this page helpful?

101 out of 147 found this helpful

Help Ticket

Use this help ticket to submit your issue. We will respond within 1 business day

Submit a Ticket