xTool M1 Ultra Won't Connect to XCS via USB
What you see
After powering on M1 Ultra and connecting it to a computer using a USB cable, the device name does not appear in the "Device list" under the USB option in XCS.
What to do
#1 Update xTool Creative Space
Possible cause: The xTool Creative Space (XCS) software version is outdated.
Solution: Please check the current software version. If it is below version 2.0.117, download the latest version from the xTool official website: xTool Creative Space: Software Download for All xTool Machines
#2 Check the driver
Possible cause: The required drivers (gd32 driver and RNDIS driver) are not installed.
Solution: Check Developer mode in software settings to verify if drivers are installed. If not, install the gd32 and RNDIS drivers.
Note: The CH340 driver is intended for D series machines and is not required for M1 Ultra.
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#3 Disable the VPN
Possible cause: VPN software is active.
Solution: Disable the VPN and attempt the connection again.
#4 Check the USB cable connection
Possible cause: USB cable is not properly connected.
Solution: Ensure the correct connection of the USB cable.
#5 Check the Ping (Windows only)
Possible cause: Ping functionality is disabled, typically by firewall settings (e.g., Norton).
Solution: Enable Ping permissions in firewall settings.
#6 Check the SIP (Mac Only)
Possible cause: macOS System Integrity Protection (SIP) is enabled.
Solution: Follow Apple's guidelines for your macOS version to disable SIP, then attempt the connection again.
#7 Replace the USB cable
Possible cause: The damaged USB cable.
Solution: Replace the damaged cable with a new double-end USB C cable and ensure compatibility with the ports.
#8 Check for the damaged main control board
Possible cause: The main control board is damaged.
Solution: If none of the above works, provide the device SN and a video showing LED indicator changes on the left side of the button after powering on to the xTool support team for further assistance.
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