Troubleshooting

When a fire is detected

• If the error message pops up, please promptly check the machine and extinguish the fire if necessary.
• Some materials are flammable and may catch fire during processing.
• The materials followed by the list have been tested for flammability from highest to lowest: Corrugated Paper > Balsa wood> Basswood plywood > Pine Plywood > Leather > Acrylic > Kraft paper

Please avoid leaving your laser unattended while it is running in case of fire.

When it's a false alarm

If no fire is found after inspecting the machine, it indicates a false alarm.

How to deal with it

Place non-reflective objects on the baseplate

When cutting materials, laser reflections on the baseplate can cause the camera to perceive a larger flame area than actual, potentially triggering a flame alarm.

• In this case, it is recommended to place a non-reflective object (e.g., the slatted panel) on the baseplate before processing.

Adjust the flame alarm setting

• When engraving at high power, repeating engraving at the same position multiple times may cause reflections. This can cause the camera to perceive a larger flame area than actual, potentially triggering the flame alarm.
• In this case, set the flame detection sensitivity low to reduce false alarms.
• If you are processing materials like metals with no risk of ignition, you can opt to disable the flame alarm function.

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