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First of all, thank you for taking your time to assist me.

My D1 was probably one of the first D1's introduced. I have never had any communication issue with this machine since I first started using it. Recently, I connected a Wainlux K10Pro to Lightburn. I connected both of the devices through a StarTech hub (which during my troubleshooting is a no no). lesson learned.

I have since removed these devices from the hub and the Wainlux device is working properly. When I connect the D1 into a different port on the laptop, the port sees the device, but the Control screen says it will not connect.

I then installed Creative Space and attempted to upgrade the firmware. The firmware could not be upgraded because it could not connect.

I have removed the ports from the laptop's device manager, and when I plug the devices in, the ports reopen properly. (following instructions from Windows)

Could I have damaged the communications portion of the module? If the Communications Module is damaged, can I get another one?

Thank you for your help.

Bill Hoehne