How to Clean the Laser Lens
Updated Dec 9,2023
Updated Dec 9,2023

Issue Description

When the machine processes for four hours, the XCS software will prompt the error code "Wx13". Please follow the instructions below to clean the laser lens.
 
 

Solutions

Check the lens with the front camera of your phone or mirror. Clean the lens with a cotton swab moistened with alcohol.
image - 2023-08-03T172849.985.png
Power off the machine, remove the baseplate and then turn M1 upside down, and then clean the lens with a cotton swab moistened with alcohol.
image - 2023-08-03T172920.598.png

Note: Cleaning the laser lens will improve the stability of the laser power.

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