1. Select the corresponding material type from the list according to your needs and process it with the default parameters.
2. If this is not the case, proceed to the next step.

#2 Check the processing setting

1. Check if the processing setting meets the actual condition. For instance,
   • when you select the "Laser flat" mode for processing, make sure the baseplate is installed in place;
   • when "No" is selected for "Height raised", there should be no triangular prism.

1. If not, adjust the setting according to the actual condition.
2. If this is not the case, move on to the next step.

• Turn off M1 and unplug its power supply. Remove the blade before proceeding with the following inspection instructions.
• Use your smartphone's front camera or a mirror for assistance.
• Evaluate the results:
  • If the lens is tainted, gently wipe the laser lens with a cotton swab dipped in a small amount of alcohol.
  • If the lens is damaged or severely oxidized, please replace it with a new one. Contact xTool Customer Service for a replacement.

• If the lens is neither dirty nor damaged, proceed to the next step.

#5 Allow the laser generator to cool down

1. Continuous operation of M1 at high power (e.g., 100% power for several hours) may cause a temporary decrease in laser power.
2. This issue, however, is reversible after the laser emitter cools down. Hence, attempt the following instructions:
   • Power off: Turn off M1 and allow its laser generator to cool down for approximately 5 minutes.
   • Reboot and check: After the cooling period, reboot the machine to check if the issue persists.
   • Adjust processing speed: Alternatively, it is possible to reduce the processing speed to compensate for the reduced cutting power.

• If this does not resolve the issue, proceed to the next step.

1. Check if the baseplate or the material to be processed is deformed.
2. If so, replace it with a new baseplate or flat material.
3. If the issue persists despite following the above solutions, please record a video of the laser cutting a 3mm basswood sheet with the default parameters. In the video, include the software settings and the complete laser-cutting process, along with a photo of the device’s serial number (SN). Refer to the image below for the location of the SN. Kindly forward this information to the xTool Customer Service team for further assistance.

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