When attempting to refresh the camera, if you notice that no photos are loaded on the XCS canvas and encounter a pop-up error message stating, "Refresh failed," please refer to this article for troubleshooting.

Why it happens

1. The connection between M1 and your computer is unstable.
2. The computer system or configuration is outdated.
3. M1's camera hardware malfunctions.
4. M1's camera calibration file is missing.

1. If you're connecting M1 to XCS via a USB cable, check if the cable connectors are secure.
   • If not, secure the cable connection.

1. If you're connecting M1 to XCS via Wi-Fi, make sure the Wi-Fi signal is strong.
2. If this is not the case, proceed to the next troubleshooting step.

1. Connect M1 to your computer via USB and run XCS.
2. If you are currently using a VPN on your computer, please disable it.
3. Follow the link: 201.234.3.1:8329/live by copy-pasting it on a browser to check if the webpage displays live footage.
   • If so, this rules out the malfunction of M1 camera hardware. Proceed to the next troubleshooting step.
   • If not, this suggests either the M1 camera hardware breaks down or the connection cable is loose. Troubleshoot it with the following solution.
     1. Power M1 off.
     2. Flip M1 upside-down and remove the main control board protective cover.
     3. Cover the laser module with the baseplate.
     4. Disconnect the camera connection cable from the original port and plug it into the one below.
     5. Power M1 on to check if the camera is working properly now.
        • If the camera resumes working properly, it confirms a loose cable;
        • Otherwise, it indicates a malfunction in the camera hardware. Please contact xTool Customer Service for further assistance.

#4 Check the calibration file

1. If the problem persists and the steps above do not resolve it, kindly export the XCS work log by clicking on the gear icon at the top-left corner.
2. Forward it to xTool Customer Service at support@xtool.com with a summary of the issue for further analysis.

 

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