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Troubleshoot Auto-Measure Failure for M1
Updated Nov 18,2024
Updated Nov 18,2024
Issue description
- When clicking on the "Auto-measure" button, if you encounter a pop-up error message hinting "Auto-measure failed," please refer to this article for troubleshooting.
Why it happens
- M1's lid is not closed properly.
- Material to be processed is placed beyond the focus range for auto-measure.
- The surrounding lighting is too strong.
- The material to be processed is red, transparent, or highly reflective.
- The hall switch connection cable is loose or the hall switch has broken down.
- The auto-measure light malfunctions.
- M1's camera refresh may be glitching.
How to fix it
#1 Check the lid
- Check if the lid is closed properly; otherwise, auto-measure cannot proceed.
- If not, close it properly.
- If this is not the case, proceed to the next step.
#2 Check the material height
- Check if the material height is placed within the measurable range when operating M1 with a honeycomb panel on the riser base.
- If not, adjust the material height accordingly. Refer to the article: How to Place the Honeycomb Panel on the Riser Base for M1 at the Correct Height - xTool Support Center to adjust the material height, ensuring it falls within the measurable range.
- If this is not the case, move to the next step.
#3 Check the surround lighting
- Check if M1 is operating in excessively bright surroundings.
- As direct intense lighting on the lid of M1 will interrupt auto-measure, it is advisable to avoid operating M1 under excessively strong lighting.
- If this is not the case, move to the next step.
#4 Check the material
- Check if the material to be processed is red, transparent, or highly reflective, since the color and property of the material will affect auto-measure.
- If so, place a piece of white paper on the material or manually measure the thickness with a ruler.
- If this is not the case, proceed to the next step.
#5 Check the hall switch
- Open the lid to hear if there's a "beep" sound.
- If yes, this rules out the hall switch malfunctions. Proceed to the next troubleshooting step.
- If not, this indicates either the hall switch connection cable is loose or the hall switch has broken down (only in rare cases).
- Replug the hall switch connection cable or replace it with a new one. For more details, refer to the video tutorial below.
#6 Check the auto-measure light
- Check if there's a red spot (refer to the picture above) on the baseplate from the auto-measure light when M1 is operating, as the auto-measure relies on this light for the calculation of material thickness by determining the distance from the material to the equipment.
- If yes, this means the auto-measure light is working properly. Proceed to the next step.
- If not, the auto-measure light cable plug may be loose. Follow the instructions below to secure it.
- Power M1 off.
- Flip M1 upside-down and remove the main control board protective cover.
- Cover the laser module with the baseplate.
- Reconnect the auto-measure light cable plug (see the picture below) and check if it goes on upon reboot.
#7 Check for camera refresh failure
- Reboot M1 and XCS to inspect for any camera refresh failure pop-up messages.
- If a message appears, follow the corresponding troubleshooting guide for advice: Troubleshoot Camera Refresh Failure for M1
- If this is not the case, continue to the next step.
#8 Further assistance
- If the issue persists despite following the above steps, export your M1's work log for further assistance.
- Save the work log file folder in your chosen directory. The work log will help the experts diagnose the issue.
- Contact xTool Customer Service at support@xtool.com with the work log and a video demonstrating the issue.
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