• When your computer and M1 are powered on with a USB cable connected to both devices, M1 cannot be found in the device list within xTool Creative Space (XCS). Please refer to this guide for troubleshooting.

1. Check if the USB connectors are loose on the ports of your computer or M1.
2. Unplug and replug both ends, ensuring the connectors are fully inserted.
3. Confirm that both ends of the USB cable are firmly connected to the ports on the computer and M1.
4. If this does not resolve the issue, proceed to the next step.

1. Test with a different USB cable, USB port, or computer to rule out potential connection failures.
2. If this does not resolve the issue, continue to the next step.

1. Verify if any VPN software is running, as it may prevent the M1 from accessing the correct IP address.
2. If VPN software is active, disable it before attempting to connect.
3. If this is not the case, move on to the next step.

1. Verify if essential drivers are missing or not installed properly.
2. If drivers are missing, connection issues may arise. In the “Developer Mode” tab (available only in XCS 2.1 or above), click the “Install” button to set up the essential drivers.
3. If this is not the case, proceed to the next step.

1. Verify if your computer’s firewall disables Ping, as this will prevent external devices from detecting your computer through the Ping command.
2. To settle this, right-click on XCS and select "Run as administrator" to start the software.
   
3. Alternatively, enable Ping permissions for XCS. For example, with Norton firewall, adjust the permission settings.
   
4. If this does not resolve the issue, proceed to the next step.

1. Inspect if M1 is operating properly by following the instructions below:
   • With M1 power off, bring the laser module to the lower-right corner before turning on the machine. Reboot the engraver to check:
     • If, upon powering on, M1 automatically resets the laser module, this signifies that the M1 is operating properly. Proceed to the next troubleshooting step.
     • If, however, the laser module does not retract with the physical start button light blinking in white, this indicates M1's firmware is lost.

1. Leave the machine powered on for 30 minutes. If the machine still does not set up properly, follow this guide to install a new firmware for M1: How to Burn Firmware for M1 with a Micro SD Card?

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