What you see

Occasionally, you may find that the machine fails to activate despite the power cable being connected and the power switch engaged. This issue may happen even with a newly acquired machine fresh out of the box. If you experience this issue, please refer to the subsequent steps for troubleshooting.

What to do

#1 Reset the stop switch

Upon initial receipt of the machine, the emergency stop switch may be in the triggered position, which, when connected to the power source and switched on, can prevent the machine from starting.

If the emergency stop switch is triggered, it needs to be rotated to pop it out.
Ensure the switch is in the off position, reconnect the power cord, and then turn on the switch to start the machine.

image4.jfif

#2 Other things to pay attention

Please make sure the lens protector at the bottom of the laser module is removed. Otherwise, the blue laser will be blocked. For more knowledge on getting started with the machine, please see this video guide.

Help us improve

If this article or video doesn't effectively assist you in resolving the issue, please let us know by clicking the “No” button in the “Was this page helpful?” section below, and leave your feedback in the pop-up suggestion box. Our knowledge base team will review it and consider it for future updates.

Still need help?

If you need any human assistance, please create a ticket by clicking the “Submit a Ticket” button in the “Help Ticket” section below. Our service team will get back to you in 1 business day via E-mail.

Preview

Was this page helpful?

7 out of 21 found this helpful

Help Ticket

Use this help ticket to submit your issue. We will respond within 1 business day

Submit a Ticket