This article applies to:

D1 and D1 Pro with all laser modules.

Issue Description

When you look at the engraved result, if you find extra horizontal lines not included in the design, this is most likely an issue with the connection. Please follow the instructions below to troubleshoot.

Change the Connection Method

The USB connection method may cause data transmission issue depending on your computer performance. Use Wi-Fi connection method to avoid this situation.

1. Check if you are connected under USB mode.
2. If so, change the connection method to Wi-Fi. 

Note: We recommend that you use the XCS software to operate the machine under Wi-Fi Connection mode. Lightburn is also an option but it only supports the USB connection mode.

If None of the Above Works

If you have followed the instructions above and the issue is still not resolved, please read the article in the link below, collect the troubleshooting steps you have taken, and contact xTool tech support for further advice.

• Help Tech Support Troubleshoot Faster