Issue description

When using xTool M2 CMYK Inkjet Module, xTool software pops up an error message entitled "Inkjet cartridge life end" (Error Code 5021-ERROR).

Under this circumstance, the inkjet module cannot work properly.

Possible causes

• The ink cartridge runs out of ink.

As xTool M2 CMYK Inkjet Module features a four-color ink system—black, cyanm magenta, and yellow—it checks the remaining ink levels very time it starts working. If any ink cartridge runs is empty, this error message will appear.

Troubleshooting procedure

Step 1: Check the ink depletion status

1. Turn off xTool M2.
2. Take out the inkjet module from xTool M2.
3. Use a lint-free cloth or other soft cloth to gently press the ink nozzle.

• If one color is missing and you don't require optimal color performance, you may reinstall the module and continue the printing task.

• If most or even all colors are lacking, please stop using the inkjet module and proceed to step 2.

Step 2: Purchase a new ink cartridge

Purchase a new ink cartridge for xTool M2 on xtool.com.

Step 3: Contact xTool Support Team

If the error message still exists after you finished the previous steps, please contact xTool Support Team with the following information:

• Screen-shot video of the whole troubleshooting process and results
• The ink depletion status (For instructions of checking the ink depletion status, go back to Step 1.)

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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