Issue description

The device occurs an exception, and a pop-up window indicating a gas cylinder motor error appears even after connecting to the software.

The error code is GAS_BOTTLE_HOME.TIMEOUT.

Possible causes

1. Abnormal gas cylinder motor reset sensor
2. The connection cable is loose.
3. Gas cylinder motor malfunction

Troubleshooting procedures

1. Check the software and firmware

Update to the latest version of the software and firmware, then restart the device.

2. Check the connector of the main control board

(1) Disconnect the device from the power supply. Follow the image below or the tutorial to remove the left panel.

(2) Unplug and plug the connector as shown. Then restart the device.

3. Check the connector of the sensor

(1) Disconnect the device from the power supply. Follow the tutorial to remove the rear panel.

(2) After unplugging and reinserting the gas cylinder motor reset sensor connector (as shown), restart the device.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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