Issue description

When you click Process, the software prompts, "The baseplate is not installed properly. Please install it in place."

Possible causes

1. The baseplate is not installed properly.
2. The baseplate is stuck.
3. The connection cable is loose.
4. The sensor is damaged.

Troubleshooting procedures

1. Install the baseplate properly

Push the baseplate all the way in without leaving any gaps.

2. Check the baseplate

Check whether the baseplate's moving area and itself are normal.

• Check whether any foreign objects are present in the baseplate's moving area, causing it to get stuck and preventing proper installation. If found, please remove them.
• Check whether the baseplate itself is severely distorted, causing improper installation. If so, please straighten the baseplate or contact xTool customer service team to request a new baseplate for replacement.

3. Check the magnet

Check the magnet on the bottom left of the baseplate.

• If the magnet misses or has no magnetism, contact xTool customer service team.
• If the magnet functions normally, check for other issues.

4. Check the sensor

(1) Elevate the lifting platform to the highest position by turning the knob.

(2) Power off the device and disconnect the power supply from it.

(3) Find the screws as shown. Use a 2mm hex key to remove the fixed screws on the sensor holder.

(4) Check whether the connection cable of the sensor is loose. Unplug and plug it snugly, then restart the device.

5. Check the connection cable

(1) Power off the device and disconnect it from a power supply. Follow the video tutorial Assemble & Disassemble the Casing of xTool P3 to remove the left plate.

(2) Check the cable as shown is loose. Unplug and plug it snugly, then restart the device.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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