Issue description
The software prompts "Sensor exception detected", and the error code indicates "COOL_WATER_MACHINE.ELEMENT_ABNORMAL.HUMI_ERROR".
Possible causes
- The firmware is not the latest version.
- The connection cable of the water-cooling machine is loose.
- The water-cooling machine is faulty.
Troubleshooting procedures
1. Check the firmware and software
Update the firmware and software to the latest version. And then restart the device.
2. Check the connector of the air pump board
(1) Disconnect xTool P3 from a power supply.
(2) Remove the left plate following the illustration below or the video: Assemble & Disassemble the Casing of xTool P3.
(3) Find the connector as shown.
(4) Unplug and plug the connector of the air pump board, and restart the device.
3. Check the connector of the sensor
(1) Disconnect xTool P3 from a power supply.
(2) Follow the video tutorial to remove the metal protective cover of the laser tube (The laser tube is not required to be removed).
(3) Check whether the connector of the sensor (as shown) is loose. Unplug and plug the connector. Then, restart the device.
4. Replace the sensor
The sensor is faulty, please replace a new sensor.
Still experiencing issues?
Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.
For a prompt resolution, please include the following details:
- Issue description: A detailed explanation of the observed problem.
- Video evidence: Attach a video demonstrating the issue, where applicable.
- Device information: Follow the steps to find the SN and export the work log.
- Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.
This information is crucial for xTool technical support engineers to provide timely assistance.
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