Issue description

During UV and blue-light laser calibration, the pattern engraved by the blue-light laser does not appear.

Possible causes

• The calibration card (incorrect) was used instead of the test card (correct) for UV and blue-light laser calibration.

• The blue-light laser may have been damaged.

Troubleshooting

Restart the device, and use the test card to perform UV and blue-light laser calibration again to see if it returns to normal.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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