Applicable product models: xTool P3, F2 Ultra series, F2, and Apparel Printer
For xTool laser machines that require Bluetooth dongle connection, refer to Resolve Bluetooth Connection Issues for AP2 (Bluetooth dongle required).

Issue description

Air Purifier 2 (AP2) did not appear in xTool Studio.

Possible causes

Excessive distance: The distance between AP2 and the laser machine exceeds the Bluetooth connection range.

Troubleshooting

1. Ensure that the distance between your laser machine and AP2 is less than 5 m.
2. Long press the power button of AP2 until the Bluetooth indicator blinks.

3. Start the xTool Studio and connect AP2.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue Description: A detailed explanation of the observed problem.
• Video Evidence: Attach a video demonstrating the issue, where applicable.
• Troubleshooting Performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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