Issue description

If you encounter any of the following issues, please follow this troubleshooting guide to resolve it.

1. Abnormal carriage position
2. 1. During processing, the carriage starting position deviates from the pattern placement shown in xTool softwre by more than 5 cm.
   2. Under stationary state, the carriage position is not the same as the red cross position shown in xTool software.

2. During camera calibration, the carriage moves outside the range of the camera calibration board.

Possible causes

The motor encoders malfunction, or their cables or connectors are loose or damaged.

Detailed procedure

Step 1: Unplug and then replug the motor encoder cables

1. Power off xTool MetalFab CNC Cutter.
2. Remove the rear plate.

3. Check the corresponding cables based on different scenarios.

4. If the issue persists, please proceed to the next step.

Step 2: Test the working status of x- and y-axis motor encoders

1. Power on xTool MetalFab CNC Cutter.
2. Wait until the carriage is fully reset to the upper-right corner of the work area, connect the device to xTool software, and enable the carriage position display.

3. Refer to this video and manually move the carriage to the upper left corner. Film the whole process and carriage position information in the software.

4. Refer to this video and manually move the carriage to the bottom right corner. Film the whole process and carriage position information in the software.

Step 3: Swap x- and y-axis motor encoder wiring

1. Power off xTool MetalFab CNC Cutter.
2. Unplug the x-axis and the y-axis motor encoder cables from the main control board (marked in red in the illustration below), then plug them into each other's connectors.

3. Repeat the operations in Step 2 (manually move the carriage, then read the its position in the software), and film the carriage position information in the software respectively when the carriage is at the upper left corner or the bottom right corner of the processing area.

4. If the issue persists, please prepare the following materials and send them to xTool Customer Service for further assistance:
5. 1. A video recording your troubleshooting process and results following Step 2 and Step 3
   2. Work log of xTool MetalFab CNC Cutter

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