Issue description

The processing is paused suddenly and cannot continue to process. The software displays a pop-up window.

The error code is COOL_WATER_MACHINE.ELEMENT_ABNORMAL.WATER_FLOW_LOW.

Possible causes

1. The firmware and software are not the latest version.
2. The proportion of the antifreeze is incorrect.
3. The water pipe is clogged.
4. The water-cooling system malfunctions.

Troubleshooting procedures

1. Check the firmware and software

Update the firmware and software to the latest version. And then restart the device.

2. Check the proportion of the antifreeze

(1) Check whether the proportion and volume of the antifreeze meet the actual requirements (as the table below).

When its concentration is too high, the water flow speed will decrease. Especially when you pour the whole antifreeze into the tank, the "water flow too low" error code may occur.

(2) If the water flow is too slow, follow step 3 in the tutorial to drain the antifreeze and refill the tank with the correct concentration of antifreeze.

3. Check the water flow

1. Disconnect the power supply.
2. Follow the video to remove the upper plate and the laser tube cover.
3. Connect the power supply and turn on the device. Pinch the water pipe (as shown) and observe whether the water is flowing.
4. • If the water flows normally, check for other issues.
   • If the water does not flow or flows intermittently, go to step 4 to check the water pipe.

4. Check the water pipe

1. Disconnect the power supply.
2. Follow the video to remove the rear plate.
3. Check whether the water pipes (as shown) are kinked or bent severely, which may obstruct the water flow.

• • If they are kinked or bent, adjust them properly.
  • If they are not kinked or bent, check for other issues.

5. Check the water-cooling system

If the water-cooling system is faulty, see the video to replace it.

Still experiencing issues?

Should the issue persist after completing the preceding steps, submit a ticket via the "Submit a Ticket" button in the "Help Ticket" section below. The standard response time for xTool Customer Service is one business day.

For a prompt resolution, please include the following details:

• Issue description: A detailed explanation of the observed problem.
• Video evidence: Attach a video demonstrating the issue, where applicable.
• Device information: Follow the steps to find the SN and export the work log.

• Troubleshooting performed: Any troubleshooting steps you have already attempted, along with their results.

This information is crucial for xTool technical support engineers to provide timely assistance.

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